Application Engineering Lead (Dental Medicaid)

Gainwell Technologies LLC•Roseville, CA

2d•$90,900 - $129,900•Hybrid

About The Position

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities. Summary The Technical Lead/Software Engineering lead will support the Dental Business IT portfolio across multiple state Medicaid applications. This role focuses on maintenance and operations (M&O), incident management, and delivery of discretionary and non‑discretionary state initiatives. The ideal candidate will provide strong technical leadership, contribute to solution design, drive estimate reviews, and ensure high‑quality delivery across diverse technologies and teams. Your role in our mission Technical Leadership for maintenance and operations for multiple state dental applications, ensuring stability, performance, and adherence to SLAs. Manage and guide incident resolution, including triage, root‑cause analysis, stakeholder communication, and closure. Provide technical leadership to deliver state‑mandated and internal discretionary projects, ensuring compliance with state rules, timelines, and quality expectations. Participate in and contribute to solution design, working closely with architects and SMEs to define scalable, secure, and compliant technical approaches. Review, validate, and challenge effort estimates, designs, and technical specifications for enhancements, fixes, and regulatory projects. Collaborate closely with business partners, project managers, vendors, QA teams, and cross‑functional IT groups. Ensure alignment to ITIL processes, including change, problem, and release management. Provide technical leadership and mentorship to development and support teams across onshore and offshore locations. Monitor application performance and recommend improvements for reliability, scalability, and cost efficiency. Support release planning and forecasting, including capacity, resources, and risk assessment. Drive continuous improvement initiatives, such as automation, process optimization, and service delivery maturity. Lead and support the development, review, contribute to the maintenance and updates of contractual technical deliverables, including: Service Design Packages (SDPs) System Security Plans (SSPs) Technology Recovery Plans (TRPs) Coordinate inputs from architecture, infrastructure, security, and application teams to ensure accuracy and compliance. Ensure deliverables meet DHCS, Gainwell, and contractual standards and timelines. Support audits, reviews, and client inquiries related to technical documentation.

Requirements

8+ years of IT experience with Technical Leadership or Senior Engineering Responsibilities
Experience in Dental Business Operations, Healthcare Payer, Medicaid or Medicare, or State Regulatory Systems preferred
Strong knowledge of Web Technologies, APIs, UI Frameworks, Backend Services, and CRM Platforms such as Dynamics
Experience with Data analytics, Reporting Frameworks, Data Pipelines, and familiarity with Cloud and DevOps Practices
Ability to contribute to Solution Architecture, Technical Assessments, and Effort Estimation
Solid understanding of ITIL processes within an Operations Environment, certification preferred

Responsibilities

Technical Leadership for maintenance and operations for multiple state dental applications, ensuring stability, performance, and adherence to SLAs.
Manage and guide incident resolution, including triage, root‑cause analysis, stakeholder communication, and closure.
Provide technical leadership to deliver state‑mandated and internal discretionary projects, ensuring compliance with state rules, timelines, and quality expectations.
Participate in and contribute to solution design, working closely with architects and SMEs to define scalable, secure, and compliant technical approaches.
Review, validate, and challenge effort estimates, designs, and technical specifications for enhancements, fixes, and regulatory projects.
Collaborate closely with business partners, project managers, vendors, QA teams, and cross‑functional IT groups.
Ensure alignment to ITIL processes, including change, problem, and release management.
Provide technical leadership and mentorship to development and support teams across onshore and offshore locations.
Monitor application performance and recommend improvements for reliability, scalability, and cost efficiency.
Support release planning and forecasting, including capacity, resources, and risk assessment.
Drive continuous improvement initiatives, such as automation, process optimization, and service delivery maturity.
Lead and support the development, review, contribute to the maintenance and updates of contractual technical deliverables, including: Service Design Packages (SDPs), System Security Plans (SSPs), Technology Recovery Plans (TRPs).
Coordinate inputs from architecture, infrastructure, security, and application teams to ensure accuracy and compliance.
Ensure deliverables meet DHCS, Gainwell, and contractual standards and timelines.
Support audits, reviews, and client inquiries related to technical documentation.