Application Engineer

Spirax-Sarco Ltd.

35d•Hybrid

About The Position

When you join Watson-Marlow Fluid Technology Solutions, a part of the Spirax Group, you will be integrated into a cooperative and encouraging team, participate in challenging yet critical work, and experience ongoing growth opportunities to help you achieve your full potential. Visit our website to learn more. This role will focus on: The Application Engineer is a vital link between our company and its clients, offering essential technical sales support and application expertise on a daily basis. This dynamic role involves a detailed assessment of customer applications and engineering specifications to create tailored technical quotations and proposals. The Application Engineer will play a crucial role in enhancing our sales team's capabilities by providing them with comprehensive training, answering technical support inquiries, and directly responding to customer calls. A combination of technical acumen and customer service excellence, the Application Engineer will contribute significantly to our sales process, ensuring our solutions meet the precise needs of each client.

Requirements

Experience and Education: We prioritize practical experience in related product and market areas, valuing 10+ years of direct involvement. We welcome candidates with diverse educational backgrounds who bring equivalent professional experience in similar roles.
Teamwork and Organization: Must be team-oriented, well-organized, and detail-focused, capable of managing multiple priorities in a fast-paced environment.
Technical Expertise: Experience with troubleshooting peristaltic pump equipment and control systems is advantageous. A strong ability to independently resolve issues and execute timely decisions is required.
Communication Skills: Good oral and written communication abilities are essential for effective interactions with both internal teams and external partners. Bilingual in English and Frech is highly preferred.
Tech Proficiency: Proficiency in Windows, Microsoft Office (Word, Excel, Outlook, PowerPoint), Teams, and Skype for Business. Experience with ERP software, especially Microsoft Dynamics AX, is beneficial.
Learning Agility: A quick learner with the capacity to achieve proficiency in new software applications as needed.
Adaptability: Flexible and adaptable, ready to meet the challenges of a dynamic work environment.
Physical Requirements: This role may require occasional travel, field visits, and on-site customer support, necessitating the ability to transport equipment and stand or walk for extended periods. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Responsibilities

Specification and Application Review: Evaluate sales applications, prepare bid proposals and quotations for custom products, and provide pre-sales application engineering guidance for optimal WMFTS product selection.
Technical Support: Offer technical support, guiding on installation and troubleshooting issues. This includes reviewing specifications/drawings, liaising with factories on complex problems.
Cross-Functional Collaboration: Work alongside sales, engineering, customer service, purchasing, production, shipping, and accounting teams to ensure smooth customer order management.
Documentation and Order Processing: Generate Bill of Materials and necessary documentation for production processing and order raising, collaborating with vendors on product specifications, maintaining Product Specification Records, and creating custom drawings or instructions.
Project Documentation: Prepare and manage submittal and other project-related documentation for customer review and approval before equipment release.
Customer and Team Interaction: Engage frequently with customers, the sales team, and factory personnel through phone and written communication, and conduct occasional visits for presentations, application assessments, value proposition education, or troubleshooting.
Record Keeping: Maintain accurate project, engineering, and technical records.
Continuous Improvement: Leverage experience to contribute to departmental continuous improvement projects.
Additional Responsibilities: Take on other tasks as assigned by the Engineering Manager.

Benefits

A competitive salary
Flexible working arrangements
A generous holiday allowance
Three days’ paid volunteering leave
Comprehensive private healthcare
An enhanced retirement plan
Life assurance
Additional support and benefits through our Everyone is Included Group Inclusion Plan
Gender-neutral parental leave
15 days of extra paid caregiver leave
Paid time off and support for anyone experiencing pregnancy loss or domestic abuse
Menopause-friendly workplace principles and more.