Application Engineer

Arrow•Reno, NV

2d•Onsite

About The Position

We are seeking an Application Engineer to join our team. In this role, you will be responsible for production support and associated tasks, including monitoring individual queues, updating tickets according to SLAs, and collaborating with stakeholders to move tickets forward and provide effective resolutions. You will analyze, debug, and troubleshoot software programs and applications, performing timely and accurate fixes for software errors, and participating in software upgrades, revisions, and patches. Maintaining and providing production support for existing systems is a key part of this role, as is engaging with various stakeholders to provide ticket updates. You will also guide developers on issues related to the design, development, and deployment of mission-critical information and software systems, and review the work of development teams. Building and maintaining a document repository with global partners is also expected. The ideal candidate will have the ability to work as part of a cross-cultural team, including flexibility to support multiple locations when necessary, and possess excellent interpersonal skills in areas such as teamwork, facilitation, and negotiation. You should be able to work independently or as part of a team and provide on-call production support.

Requirements

Typically requires a minimum of 8 years of related experience with a 4 year degree; or 6 years and an advanced degree; or equivalent experience.
Experience debugging Oracle PL/SQL and writing advanced level queries, specifically in Oracle PL/SQL.
7+ Years of software development experience in Java 11, Spring Boot, JPA, RESTful services.
Experience with integrating different systems using Java Spring and JPA, RESTful.
Must have experience with the latest versions of Java Spring Boot and JPA.
Tools: Maven, Ant, Grunt, Eclipse, Jira, Bitbucket, Git.
Work in a fast-paced environment coordinating with internal customers to help support and enhance business systems.
Contributes to process improvements.
Demonstrated ability to work in a team environment including the ability to work collaboratively with business users.
Ability to solve complex problems; takes a new perspective using existing solutions.
Works independently; receives minimal guidance.
Typically resolves complex problems or problems where precedent may not exist.
Works independently.

Responsibilities

Working in production support and associated tasks like monitoring of the individual queues, ticket updates as per SLA, working with stakeholders to take the tickets forward and provide effective resolution.
Analyze, debug and troubleshoot software programs and applications.
Perform fixes for software errors in a timely and accurate fashion, and participate in software upgrades, revisions, and patches.
Maintaining and providing production support for the existing systems as needed
Engaging with various stakeholders to provide updates for tickets.
Guide developers on issues related to the design, development, and deployment of mission-critical information and software systems; review work of development teams.
Building and maintaining a document repository with global partners.
Ability to work as part of a cross-cultural team including flexibility to support multiple locations when necessary.
Excellent interpersonal skills in areas such as teamwork, facilitation, and negotiation, and able to work independently or as part of a team.
Provide on-call production support.