Application Engineer

ITW•Troy, MI

8d•Onsite

About The Position

Illinois Tool Works (ITW) is a Fortune 200 company that produces diversified products in global markets. The Food Equipment Group is one of seven ITW decentralized business segments. Reporting to the Sr. Manager of Quality and Customer Support, the Application Engineer works in the Warewash Division at its Troy, Ohio, facility. The Warewash Business Division produces Hobart, Stero and Somat branded commercial dishwashers, waste equipment and disposers used in various environments. We are the industry leader and seeking to expand our growth. We are in search of an Application specializing in product quality and customer relations. As an Application Engineer in The Warewash Division you will provide direct support to our customers by responding to escalated product quality concerns in the field and providing training for customers and service technicians. The successful candidate will meet customer needs through excellent support to maintain product uptime. This individual contributor position will be responsible for advising field service technicians, field/lab testing support and supporting customers to resolve quality concerns. This position works from the ITW Hobart Technology Center in partnership with the Design Engineering and Quality Teams to meet customer needs.

Requirements

Enthusiasm for interacting directly with customers or end-users
Knowledge of engineering quality and testing practices
Brings energy and drive to challenges while maintaining a positive, results-oriented mindset
Technical understanding of commercial dishwashing equipment
Ability to troubleshoot and repair warewashing equipment in the field
Passion for continuous improvement through root cause analysis and problem-solving skills
Experience with electrical and mechanical trades
Experience with data collections through DAQ systems
An individual to support the Quality Management Systems
Bachelor’s Degree in Engineering
3+ years of hands-on lab or field experience evaluating equipment quality issues
Customer service experience
MS Office application proficiency
Experience reading drawings and technical documents

Nice To Haves

Food equipment industry experience
Warewash or similar product maintenance and repair experience

Responsibilities

Interact directly with customers and build relationships through issue resolution
Provide support to service technicians to successfully repair products in the field
Apply problem solving methodologies to determine root cause of quality issues
Become a technical expert of Warewash products and features
Administer maintenance training programs for key accounts and strategic partnerships
Support lab life testing and part returns w/reports
Support lab machine testing w/reports
Work with the Technical Publications and Service Training teams to refine documentation