Application Engineer I/II/Sr

Greenheck Group•Minneapolis, MN

2d•Hybrid

About The Position

The Application Engineer provides advanced technical application support, quotes special product designs, provides input on product roadmap and develops application training programs for internal and external customers in our industry. This position will be expected to build rapport and relationships across rep network and sales channel.

Requirements

0-2 years of relevant work experience in engineering required (for Application Engineer I)
3-5 years of relevant work experience in engineering required (for Application Engineer II)
6-9 years of relevant work experience in engineering required (for Application Engineer Sr)
2 Year / Associate Degree in engineering or equivalent years of job experience required.
Ability to operate standard office equipment, such as a computer and phone.
Repetitive motion. Substantial motions of the wrists, hands, and/or fingers.
Close visual acuity to perform an activity such as: preparing and analyzing data, and figures; transcribing; viewing a computer terminal; extensive reading.

Nice To Haves

4 Year / Bachelor Degree preferred.

Responsibilities

Aid product support team on moderately complex technical support via phone and e-mail for both internal and external salespeople in the areas of product selection and application.
Develop and communicate solutions for unique applications including design and special pricing.
Gather information and provide resolution to complex field problems. May include travel for onsite support.
Maintain working knowledge of industry codes and standards to determine product needs and requirements.
Responsible for highlighting and communicating key selling points of our current products for delivery to our sales teams and customers.
Identify opportunities for process improvement and work to implement where applicable.
Maintain familiarity with competitor’s products and identify opportunities.
Develop, organize and present training to internal and external customers both onsite and offsite.
Participate in offsite events including planning, set-up, and customer interactions.
May participate in industry related associations.
May provide mentoring, training, indirect supervision of other team members, or may have direct reports.
Build rapport and relationships across rep network and sales channel.
May manage moderately complex team projects including determining timelines.
Document service calls to record data on product questions and field issues.