Application Engineer Level II

ZEISS Group•Cornelius, NC

2d•Hybrid

About The Position

ZEISS offers contract programming, reporting, support, and training for our manual and automated solutions on a fee-paid basis. The Applications Engineer level 2 is responsible for supporting the revenue growth and success of ZEISS by efficiently providing metrology services solutions and support. The Application Engineer is responsible for providing turnkey results for the successful launch of our provided hardware and software solutions. Availability, response time and customer satisfaction are key success criteria for each service activity.

Requirements

A four-year degree in Engineering, Math or Physics. Alternatively, 3 years of experience in the Metrology industry.
The AE Level 2 has all the same core requirements of a Level 1 but adds a 3 year minimum experience requirement in the role of Applications Engineer Level 1. Equivalent experience will be considered if hiring from the outside rather than promoting from within.
Ability to read engineering drawings for dimensional control requirements.
Ability to operate all types of ZEISS measuring machines including programming using ZEISS application software; setup and staging of parts; accuracy and repeatability verification; etc.
Strong computer skills and affinity for computer aided data analysis products.
Must have strong problem-solving skills with the ability to learn independently to find solutions to potential customer’s problems.
Good verbal and written communication skills with an ability to create concise technical reports.
Ability to reason and negotiate complex problems with customers.
Understanding of manufacturing, product development and quality control
Ability to work independently and complete tasks under high pressure and tight timelines as needed.
Proficient at Microsoft 365 and related software packages.

Nice To Haves

Ability and willingness to travel in the USA and internationally (35-50%).

Responsibilities

Consult, primarily at customer location, to ensure the successful implementation and on-going use of ZEISS 3D Scanning and CT/Xray solutions.
Develop customer specific training requirements including on-sight workshops, on-location training, classroom training based on understanding customer needs to ensure the installed solution is successful.
Interface with customers engineering, quality and manufacturing team members and shop floor personnel to confirm scope of work and make decisions regarding onsite scope changes and adjust deliverables.
Be the single point contact for collecting and consulting on relevant CAD data provided by the customer.
Utilize ZEISS solutions to support customers’ automated scanning and inspection of parts and assemblies.
Consult with customer to create standard operating procedures based on experience to increase other team members knowledge and skills
Create basic and advanced inspection layouts with reports based on customer requirements.
Robot cell programming utilizing ZEISS Inspect Pro software.
Provide customer confidence through accurate and timely deliverables.
Onsite support, oversight and consultations at customer installations typically consist of 1-to-2-week engagements to assure successful rollouts and customer satisfaction.
Onsite troubleshoot issues and take or recommend corrective actions or provide appropriate technical information to ZEISS support teams for next step actions.