Application Development Senior Advisor

The Cigna Group•St. Louis, MO

3d•Remote

About The Position

Cigna-Evernorth Services Inc. seeks an Application Development Senior Advisor for the St. Louis, MO location to develop and support conversational Call flow to meet the overall goal of the business and program. This role involves working as part of a large transformational program team that will enable many lines of business in the enterprise. The goal is to enable a meaningful and personalized customer experience in the assisted service channels (voice, text, chat) and lead the organization in adopting increasingly advanced capabilities. The position requires building, developing, and supporting Conversational IVRs (Integrated Voice Response) and performing unit and component tests aligned to business needs and in accordance with technology architecture standards. Additionally, the role involves building, configuring, and implementing CAI applications, designing user experience for multimedia applications, and collaborating with the Solution Architect to provide effort estimates for new projects and initiatives. The advisor will also identify and address issues affecting application integrity, collaborate with design, business, and technology partners, and perform technical planning, integration, systems analysis, design, development, unit and component systems testing, and support-maintenance. Ensuring defect-free programming consistent with standards, providing code maintenance and support, and participating in peer code reviews are also key responsibilities. The position may allow for remote work.

Requirements

Bachelor’s degree in Computers or Engineering and 5 years of experience.
Conversational AI development
IVR application development
Genesys including Genesys GVP and Genesys Desktop
Java Development including VXML and client backend integration
Jira or similar tools
Confluence or similar tools
Working within a large-scale financial enterprise environment
Voice and digital domain testing tools such as Hammer and Cyara
Spring/Springboot
JavaScript
Hibernate
RestAPI
Microservices
MongoDB
Kafka
Rabbit MQ
Redis
Postgre SQL
Oracle SQL
HTML
ReactJS
AWS
Kubernetes
Jenkins
React
Testing technologies including Junit, EasyMock, and Mockito
Monitoring instrumentation using Graphite, Splunk, and Grafana
KORE Platform
Nuance

Responsibilities

Work as part of a large transformational program team that will enable many lines of business in the enterprise.
Enable meaningful and personalized customer experience in the assisted service channels (voice, text, chat) and lead the organization in adopting increasingly advanced capabilities.
Build, develop, and support Conversational IVRs (Integrated Voice Response) and perform unit and component tests aligned to business needs and in accordance with technology architecture standards.
Build, configure and implement CAI applications.
Design user experience for multimedia applications.
In conjunction with the Solution Architect, assist the Application Owner, Development Manager, and Technical Delivery Lead by providing effort estimates for new projects and initiatives.
Identify and address any issue that affects the integrity of the application (e.g. cross-capability/release issues).
Collaborate and interact directly with design, business and technology partners.
Perform technical planning, integration, systems analysis, design, development, unit and component systems testing and support-maintenance.
Create and maintain quality code.
Ensure defect free programming consistent with standards.
Provide code maintenance and support during testing cycles and post-production deployment and participate in reviewing peer coding.