Application Development Senior Advisor- Hybrid

Cigna Group•Raleigh, NC

4d•Hybrid

About The Position

Cigna-Evernorth Services Inc. seeks an Application Development Senior Advisor for the Raleigh, NC location to play a pivotal role in ensuring the stability, performance, and reliability of mission-critical applications in a production environment. This role involves managing support operations, leading incident resolution, and driving improvements in production support processes. The advisor will work cross-functionally with various teams, mentor support engineers, and oversee operational readiness for deployments. Utilizing AWS Cloud, the position provides technical and managerial leadership to production support operations, interacts with business users, and participates in Agile processes with ownership of application support KPIs. Key responsibilities include leading incident resolution, documenting root causes, guiding the support team, coordinating daily operations, and serving as the primary escalation point for high-severity incidents. The role also involves delivering Level 2 support for AWS-hosted applications, conducting health checks, monitoring CloudWatch dashboards, simulating and reproducing issues, maintaining issue logs, and participating in client calls and user story discussions. The advisor will communicate production status clearly and identify opportunities for automation and improved observability. There is a possibility of supervising a small team of software engineers. The work schedule is hybrid.

Requirements

Bachelor’s degree in Computer Science, Electronics Engineering, or related field and 5 years of experience in any Senior/Lead application support role in the healthcare domain.
Will accept a Master’s degree and 3 years of experience.
Experience with AWS
Experience with Docker
Experience with Kubernetes
Experience with Amazon EKS
Experience with ITIL including incident management, change management, CMDB management, and service request fulfillment
Experience Architecting and supporting distributed event-driven systems across AWS services including computation, messaging, orchestration, and data platforms
Experience with Cloud-native observability using CloudWatch
Experience with Incident Diagnostics Using Dynatrace
Experience with Cross component failure analysis using Splunk
Experience with API ecosystems, asynchronous workflows, large-scale batch process, and data handling in DynamoDB and OpenSearch
Experience with Programming in Python and modern API frameworks including integration into CI/CD and DevOps automation
Experience with Fast API
Experience with Flask
Experience Navigating complex incident, change, and release management processes within an Agile environment
Experience Collaborating with diverse technical and business stakeholders across large-scale cloud systems
Experience with HIPAA Transactions
Experience with Edifecs System
Internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload if working at home occasionally or permanently.

Responsibilities

Manage support operations, lead incident resolution efforts, and drive improvements in production support processes.
Work cross-functionally with engineering, infrastructure, DevOps, and business teams, while also mentoring support engineers and overseeing operational readiness for deployments.
Use AWS Cloud to provide technical and managerial leadership to our production support operations.
Interact with business users and participate in Agile processes and ownership of application support KPIs.
Help lead the resolution of incidents, document root causes, and guide the support team in delivering consistent, reliable production support services.
Lead and coordinate daily production support operations, ensuring high availability of key applications.
Serve as the primary escalation point for high-severity (P1/P2) incidents, leading resolution and post-mortem efforts.
Provide technical and managerial leadership to the application support team.
Coordinate and participate in scrum and stakeholder meetings, providing updates and prioritizing critical incidents.
Review and track team deliverables and provide regular status reports to stakeholders.
Manage client escalations and coordinate resolution efforts with upstream/downstream application teams.
Deliver Level 2 support for AWS-hosted applications by identifying and resolving technical issues.
Conduct daily health checks, application monitoring, and AWS Batch job triaging.
Monitor CloudWatch dashboards, setting alarms, and investigating anomalies or failures.
Simulate and reproduce issues in lower environments and provide validated resolution.
Maintain and update issue logs, providing reconciliation reports, and ensuring documentation of permanent fixes.
Participate in client calls, feedback gathering, and simulation of business-critical issues.
Support the client in user story and EPIC discussions and provide feedback for feature improvements.
Communicate production status and issues clearly with technical and non-technical stakeholders.
Identify opportunities to automate repetitive support tasks and improve observability.
May be asked to supervise a small team of software engineers.