Application Developer

Supermicro•San Jose, CA

15d

About The Position

The Application Developer supports the administration, maintenance, and continuous improvement of enterprise applications and operational systems used by the Service Organization. The role is responsible for supporting database environments, Salesforce Service Cloud administration, system automation, application enhancements, user access management, and operational support activities. This position provides operational support for critical business applications while contributing to ongoing process improvement and system enhancements.

Requirements

Bachelor’s degree in CS/SWE or related field
2+ years of experience working with a corporate application development teams focused on call center application such as CRMs and/or Logistics platforms
Experience supporting enterprise business applications in a production environment preferred
Experience administering Salesforce Service Cloud preferred
Experience managing user access, permissions, and licensing preferred
Experience supporting MySQL or similar relational databases preferred
Experience with Linux operating systems preferred
Experience with Python, JavaScript, or scripting languages preferred
Lead or managed supporting APIs, integrations, and automation solutions
Strong troubleshooting and analytical skills.
Excellent communication and cross-functional collaboration abilities.
Ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

Salesforce Service Cloud
MySQL
Python
Linux
JavaScript
Apache, Apache 2.0
REST APIs
Automation and scripting tools
Strong problem-solving mindset
Attention to detail
Customer-focused approach
Willingness to learn and expand technical expertise
Ability to work independently while collaborating effectively across teams
Flexibility in working hour schedules or available in emergencies due to urgent technical support issues

Responsibilities

Support the administration, maintenance, and enhancement of enterprise applications supporting Service Operations
Troubleshoot application issues and coordinate resolution with internal and external stakeholders
Assist with application upgrades, configuration changes, and system maintenance activities
Develop and maintain application documentation, procedures, and operational standards
Support application testing, validation, and change management activities
Support Salesforce Service Cloud administration and operational activities
Manage user provisioning, deprovisioning, license assignments, roles, profiles, and permission sets
Perform periodic reviews of user access and system configurations
Support case management workflows, queues, routing rules, and operational enhancements
Assist with troubleshooting, testing, and deployment validation activities
Partner with business stakeholders to improve system adoption and operational effectiveness
Support the maintenance and operation of database and DataMart environment
Execute data validation, quality reviews, and operational support activities
Assist with database troubleshooting, maintenance, and system enhancements
Support data integrity and continuity across supported platforms
Support Linux-based environments and operational infrastructure supporting business applications
Develop and maintain automation scripts and tools to improve operational efficiency
Assist with API integrations and system connectivity troubleshooting
Support deployment and configuration activities across supported environments
Respond to application incidents, service requests, and operational issues
Participate in root cause analysis and problem resolution efforts
Identify opportunities to improve workflows, processes, and system efficiency
Collaborate with Service Operations, Engineering, IT, and business stakeholders on system-related initiatives
Provide backup support and operational continuity for critical business applications