Application Developer (Contractor Position)

Massachusetts Bay Transportation Authority•Boston, MA

23h•Onsite

About The Position

The Application Developer is responsible for performing application development and analysis activities for the MBTA’s enterprise transit scheduling and operations management platforms. This role involves the full Software Development Life Cycle (SDLC), from requirements gathering and solution design to development, testing, implementation, and ongoing application support. The developer will work with proprietary programming languages, custom-built applications, system integrations using APIs (SOAP and REST), and business reporting tools.

Requirements

Two (2) years of experience in application development and analysis, including design, development, implementation, and support.
Strong understanding of fundamental programming concepts.
Ability and willingness to learn platform-specific proprietary programming languages.
Experience with application programming interfaces (APIs) and batch processing.
Experience with relational databases.
Experience with business reporting and business intelligence platforms.
Experience with source control and version control systems, including branching and merging strategies.
Experience with IT service management / ticketing systems.
Strong interpersonal skills to interact with stakeholders, vendors, team members, and end-users.
Ability to work with many different types of professionals in a fast-paced environment.
Ability to work effectively with a diverse workforce and end-user community.
Excellent attention to detail.
Strong working knowledge of the Microsoft Office suite (Word, Excel, Outlook, PowerPoint, and Teams).
Effective organizational, analytical, multi-tasking, time management, and documentation skills.
Excellent verbal and written communication skills.
Excellent customer service and conflict resolution skills.
Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English.
Be at least eighteen (18) years of age, except if participating in an approved high school internship / co-op program.
Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role.
Ability to provide internal and external customers with courteous and professional experiences.
Ability to work effectively, independently, and as part of a diverse workforce team (or supervise, if required).
Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.
Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including physical examination and drug and alcohol screenings.
Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service.
Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op.
Additionally, interns / co-ops must have valid work authorization and U.S. Social Security Number prior to starting pre-employment screenings / pre-boarding, working in their positions, and throughout the duration of their program.
All employees must be legally authorized to work in the United States and on an unrestricted basis.
The MBTA does not have an employer work sponsorship program.
However, if you have unrestricted work authorization, or are sponsored by a separate entity, you are welcome to apply.
Further, all persons hired will require a U.S. Social Security Number prior to starting the position and employees will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.

Nice To Haves

Three (3) years of experience in application development and analysis, including design, development, implementation, and support.
Experience with HASTUS or similar transit scheduling and operations management applications, such as Trapeze FX or Trapeze OPS.
Experience or interest in the public transit or transportation industry.
Experience or interest in public transit data.
Experience with Git and GitHub.
Experience with object-oriented programming languages, such as C# or .NET.
Experience with scripting languages, such as Python or PowerShell.
Experience with Crystal Reports or Tableau.
Experience with Oracle or MS SQL databases.
Experience with SOAP web services.
Experience with Windows-based servers and architectures.
Experience with cloud platforms, such as AWS or Azure.
Experience with industry-specific ERP systems.
Experience with ServiceNow.

Responsibilities

Perform application development activities for the full SDLC of the transit scheduling and operations management application, including requirements gathering, solution design, development, testing, implementation, and ongoing application support.
Design, develop, modify, maintain, and support enterprise application functionality using platform-specific proprietary programming languages.
Design, develop, modify, maintain, and support custom-built applications to supplement the enterprise application architecture.
Design, develop, modify, maintain, and support system integrations using batch processing and application programming interfaces (APIs) with SOAP and REST web service frameworks.
Design, develop, modify, maintain, and support business reports using Crystal Reports, Tableau, and other platforms.
Develop and maintain technical documentation for custom-built applications, system integrations, and reports, including technical design specifications and architecture diagrams.
Develop and maintain technical runbooks and end-user procedural documentation.
Escalate issues to internal IT teams (Server, Network, Database, etc.) and / or software vendor, as needed.
Coordinate with software vendor for the resolution of application issues.
Perform environment configuration and maintenance, including release installations, release promotions, and database refreshes.
Schedule, monitor, and troubleshoot issues with batch processes.
Perform ad-hoc data queries and generate ad-hoc reports.
Provide content knowledge and clarifications to QA team regarding designed behavior of application to facilitate the creation of test scripts.
Handle sensitive and confidential information in an appropriate manner.
Respond to each inquiry, whether from a customer, vendor, or co-worker, in a courteous and professional manner.
Participate in the on-call support rotation, responding to emergencies on a twenty-four (24) hour, seven (7) day per week basis while on-call.
Work any and all shifts and / or locations as assigned or directed, including occasional night and / or weekend work.
Perform related duties and projects as assigned.
Additional responsibilities may include focus on one or more departments or locations.