Application Developer - Recent Graduate - Hybrid - Norcross, GA

USAN•Norcross, GA

4d•Hybrid

About The Position

USAN is seeking an enthusiastic Application Developer to join its Amazon Connect solutions team. The role focuses on designing, discovering, configuring, integrating, and implementing solutions for the contact center space. The developer works collaboratively on a small team to create solutions for enterprise clients and contribute to integrations between Amazon Connect and third-party partners, including USAN-proprietary systems and products. This is a hybrid role requiring work at USAN headquarters in Norcross, Georgia, on Tuesdays and Thursdays. Applicants must be authorized to work for any employer in the United States; visa sponsorship or transfer is not available.

Requirements

Bachelor’s degree in Computer Science.
At least 2 years of experience designing and configuring cloud-based and/or premise-based ACD/Automatic Call Distribution or contact center solutions.
At least 2 years of experience with React.
At least 2 years of experience in web application development.
Excellent analytical and problem-solving skills.
General knowledge of professional software development practices and best practices across the full software development life cycle.
Team-oriented and self-motivated.
Ability to communicate ideas effectively, listen to others, and collaborate on solutions.
Experience with Visual Studio, VSCode, or similar IDEs.
Must work at USAN headquarters in Norcross, Georgia, on Tuesdays and Thursdays.
Must be authorized to work for any employer in the United States; USAN cannot sponsor or take over sponsorship of an employment visa.

Nice To Haves

Exposure to C#, ASP.Net, Python, NodeJS, SQL, SQL Server, and/or Perl.
At least 3 years of experience with Amazon Connect, including contact flows, console feature provisioning, configuration management, and reporting.
At least 3 years of experience with React.
At least 3 years of experience with AWS services.
At least 3 years of experience in web application development.
Experience viewing or understanding Amazon Connect CTRs.
Experience with Amazon QuickSight, Contact Lens, Q in Connect, or similar services.
General working knowledge of SQL database concepts.
Demonstrated ability to take a project or significant feature from concept to launch.

Responsibilities

Translate customer requirements into technical requirements.
Collaborate throughout the software development life cycle with project managers, business analysts, technical consultants, and Operations counterparts.
Develop, test, and maintain solutions for Amazon Connect and related services.
Resolve problems in existing solutions.
Make informed design and configuration decisions.
Stay current on Amazon Connect enhancements and features, as well as contact center trends.
Contribute to integrations between Amazon Connect and third-party solution partners, including USAN-proprietary systems and products.