Application Developer - IT Service Management

IBM • Baton Rouge, LA

2d

About The Position

As an Application Developer specializing in IT Service Management, you will utilize your expertise in managing and maintaining IT service management solutions to ensure efficient IT services and smooth business operations. Your proficiency in understanding these applications from end to end, including their business functions, will be crucial in this role.

Requirements

• Exposure to managing and maintaining IT service management solutions, such as Remedy, ServiceNow, or IBM Control Desk, including understanding their business functions.
• Experience working with IT service management applications, analyzing and comprehending their business functions to provide effective solutions and support.
• Exposure to troubleshooting and resolving issues related to IT service management solutions, leveraging technical expertise to ensure prompt resolution and minimal downtime.
• Experience implementing and maintaining IT service management solutions to meet business needs and ensure seamless IT operations.
• Exposure to utilizing IT service management solutions to efficiently manage IT services, ensuring minimal disruptions to business operations.
• Exposure to technical consulting roles.
• Experience with cloud platforms like GCP, AWS, and Azure, including their AI/ML services.
• Generative AI Experience with LLM and Generative AI and Google Cloud Products and services (e.g Vertex AI, Dialogflow, Gemini)
• Experience with Machine Learning model development and deployment.
• Experience with frameworks for deep learning (e.g. PyTorch, Tensorflow, Jax, Ray, etc.), AI accelerators (e.g. TPUs, GPUs), model architectures (e.g. encoders, decoders, transformers), and using machine learning APIs
• 2-3 Years of experience.
• 2 years of experience reading code in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go or JavaScript, etc.) or in system design.
• 2+ Experience with Machine Learning model development and deployment.
• 2+ years of experience in troubleshooting, diagnosing, and resolving complex issues.
• Familiarity with support methodologies, case lifecycles, and analytical skills for breaking down issues.
• Exposure to managing and maintaining IT service management solutions equivalent to Remedy, ServiceNow, or IBM Control Desk, including understanding their business functions.
• Experience working with other IT service management platforms, analyzing and comprehending their business functions to provide effective solutions and support.

Responsibilities

• Design, implement, and maintain IT service management solutions, such as Remedy, ServiceNow, or IBM Control Desk, to meet business needs and ensure seamless IT operations.
• Analyze and comprehend the business functions of IT service management applications to provide effective solutions and support.
• Utilize IT service management solutions to efficiently manage IT services, ensuring minimal disruptions to business operations.
• Leverage technical expertise to troubleshoot and resolve issues related to IT service management solutions, ensuring prompt resolution and minimal downtime.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed