Application & Customer Support Engineer

Viavi Solutions•Paeonian Springs, VA

About The Position

Summary: VIAVI (NASDAQ: VIAV) is a global provider of network test, monitoring and assurance solutions for telecommunications, cloud, enterprises, first responders, military, aerospace, and railway. VIAVI is also a leader in light management technologies for 3D sensing, anti-counterfeiting, consumer electronics, industrial, automotive, government and aerospace applications. We are the people behind the products that help keep the world connected at home, school, work, at play, and everywhere in between. VIAVI employees are passionate about supporting customer success and we welcome people who bring their best every day to the company – to question, to collaborate and to push for solutions that will delight our customers. Duties & Responsibilities: Position Overview: We are seeking a dynamic individual to join our team as an Application & Customer Support Engineer. This dual-role position combines customer support and application engineering, requiring both technical expertise and excellent interpersonal skills. The ideal candidate will identify customer needs, recommend suitable products, and provide technical support while also acting as a bridge between customers and our internal teams for product improvements.

Requirements

Bachelor’s or Master’s degree in Engineering (Aerospace Engineering or similar is a plus).
2+ years of experience in algorithm development, application engineering, or customer support.
Understanding of inertial navigation systems, inertial measurement units, basic GNSS principles.
Proficiency in MATLAB.
Excellent verbal and written communication skills.

Nice To Haves

Knowledge of Python and/or C++.
Familiarity with ticketing systems.

Responsibilities

Collaborate with customers to determine their needs and recommend suitable products and configurations.
Assist with the integration of our products into customer applications.
Assess requirements for changes or new features required, and communicate them with R&D and Product Management.
Provide pre-sales demos to showcase product value.
Conduct post-sales installation and configuration demos, offering instructional support.
Diagnose and resolve technical issues, including data analysis for error correction and product efficiency improvements.
Respond promptly to technical questions and support inquiries.
Provide support to Sales Team by addressing technical questions and offering insights into product capabilities.
Create knowledge base articles for common cases (internal and external audiences).
Maintain support documentation, FAQs, and internal guides.
Work closely with internal teams, including R&D and Product Management, to address customer feedback and technical challenges.
Stay updated on industry trends, product advancements, and customer requirements.