Application Coordinator

Pensacola Habitat for Humanity Inc•Pensacola, FL

12d•$18 - $19•Onsite

About The Position

The Application Coordinator supports Pensacola Habitat for Humanity’s (PHFH) mission by determining if applicants meet Program guidelines and criteria. This experienced and highly motivated individual is an integral part of assisting with the application processes for prospective homebuyers. The Application Coordinator communicates with applicants daily and is an integral part of screening applications and determining various program eligibility. The candidate for this position is expected to have a strong customer service background. The person filling this role will be working independently but will collaborate frequently with homebuyers, the Programs teams, and other PHFH staff.

Requirements

Excellent customer service skills
Excellent verbal and written communication skills
Excellent organization and planning skills
Excellent problem-solving skills
Excellent computer skills with MS Office Suite and databases
Detail oriented
Ability to become a HUD certified housing counselor within 6 months of accepting position.
Ability to become and maintain Qualified Loan Originator (QLO) certification immediately upon hire.
Associates degree preferred.
Two or more years of professional experience, preferably in customer service.
This position requires a valid state driver’s license, safe driving record, reliable transportation, and insurability through our vehicle insurance carrier. This position also requires additional pre-employment screenings including a personal credit check.

Nice To Haves

Bi-lingual (Spanish speaking a plus)
Group facilitation experience highly desired.

Responsibilities

Commits to Pensacola Habitat for Humanity’s mission of building homes, communities, and hope.
Efficiently determines if applicant meets program eligibility criteria to include income, credit, background, etc.
Efficiently reviews applications to verify all information and documentation is gathered in a timely manner.
Professional and politely handles a large volume of customer calls and emails.
Accurately scans and saves completed, approved files.
Crossed trained to assist in processing new applications.
Assists with facilitating group and individual presentations for program workshops.
Meets regularly with HUD Housing Counseling Clients and follows all HUD Housing Counseling Program Guidelines and Expectations.
Completes other duties as assigned to meet the needs of the department and organization.