Social Security Application Coordinator

KECHES LAW GROUP PC•Bridgewater, MA

7d•$25 - $25•Onsite

About The Position

Keches Law Group, P.C. is a well-established, 50+ attorney law firm with offices in Milton, Bridgewater, and Worcester, practicing in the areas of workers' compensation, personal injury, and medical malpractice. We are seeking a full time Social Security Application Coordinator to join our team in our SSDI department. This position is based in the Bridgewater, MA office and qualified candidates will be able to commute to the office on a regular basis. Qualified candidates will have prior experience filing SSDI applications.

Requirements

High School diploma or equivalent
Social security and/or insurance processing experience is required
Strong phone, typing, and computer skills are a must
Must have experience with Microsoft Office Suite
Ability to accurately translate verbal information into written correspondence
Ability to prioritize and escalate client calls appropriately
Ability to absorb, retain, and apply new information
Must be energetic, well organized, and have the ability to multi-task
Must be detail oriented and methodical
Must possess and demonstrate exceptional customer service skills, and the ability to handle situations with tact and diplomacy; experience working in the hospitality or service industry is strongly preferred
Ability to work effectively in a fast-paced environment while accomplishing short-term goals without losing sight and commitment to the longer-term needs of the attorney(s)
Excellent verbal and written communication skills
Excellent problem-solving, analytical, and evaluative skills

Nice To Haves

Bachelor’s degree in Legal Studies or related field is preferred
1-2 years of law firm experience is preferred
Multi-lingual abilities are a plus

Responsibilities

Initiating follow-up calls to prospective clients
Processing paperwork with clients to assist them in completing social security applications and documentation
Tracking progress on applications and following up with clients
Setting the tone and pace for all calls, while maintaining a professional attitude and showing empathy and patience when speaking with potential clients
Demonstrating the ability to converse with varying client personalities to collect pertinent details to determine the viability of their claims
Acting as the liaison between the attorney and the client and the Social Security Administration and the client
Representing attorney(s) by communicating and obtaining information, following up on delegated assignments, and knowing when to act and when to refer matters to the attorney(s)
Maintaining client confidence by keeping client/attorney information confidential
Enhancing the reputation of the department and the organization by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to the position
Requesting the ability to accurately translate verbal information into written correspondence
Filing documents and updating client files