Epic Hospital Billing Application Coordinator II

Mass General Brigham • Somerville, MA

3d • Hybrid

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Act as part of a team of application and workflow experts to provide design & build support for Epic and possibly other healthcare systems. Analyzes the organization's current business practices and translates them into configurations and workflows for successful product implementation.

Requirements

• Bachelor's Degree Computer Science required or Bachelor's Degree Related Field of Study required
• Experience in healthcare information technology 3-5 years required
• Must be able to obtain required Epic certifications as outlined by program requirements.
• Experience in the development, support or operation of software applications, preferably in a healthcare setting.
• Excellent oral and written communication skills.
• Strong interpersonal skills to effectively communicate with both technical and non-technical staff.
• Demonstrated analytic and problem-solving skills.
• Knowledge of Microsoft Office 365 and other popular office productivity solutions.

Nice To Haves

• Epic Resolute Hospital and/or Professional Billing Certification Preferred

Responsibilities

• Participates in discussions to inform decisions using application knowledge and analysis.
• Documents business requirements and translates those requirements into functional specifications and/or system build/configuration for the software application.
• Participates in peer review for quality assurance of team member build and assists with onboarding & mentoring of new team members.
• Develops and executes test plans and performs other software quality assurance tasks.
• Provides ongoing support for software applications by identifying and resolving issues, and escalating them as needed for timely resolution.
• Runs reports, updates tables, and performs other tasks associated with the ongoing operation of the software environment.
• Acts as team delegate/representative at department, project, or other meetings, as assigned.
• Participates as needed in reviewing the training curriculum and end-user documentation for the application's user community.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level