Application Consultant

Essex Property Trust•Irvine, CA

1d•Onsite

About The Position

The Application Consultant is an integral member of the Application Team, functioning as the primary point of contact for all applicants. The Application Consultant is accountable for application management, reviewing and validating customer identification (if applicable), reviewing and validating income, reviewing credit screenings, and providing exceptional customer service to applicants, residents, and colleagues. The Application Consultant reports to the Application Manager.

Requirements

High school diploma or GED equivalent and 1 to 2 years administrative experience preferred.
Proficient understanding of the Microsoft suite, familiarity with CRM systems and practices.
Ability to comprehend and interpret instructions, short correspondence, and ask clarifying questions to ensure understanding.
Ability to write routine reports and correspondence.
Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
Ability to motivate and negotiate effectively with key employees and client groups to take desired action.
Ability to understand and carry out general instructions in standard situations.
Ability to solve problems in standard situations.
Requires basic analytical skills.
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines.
Errors in judgment may cause short-term impact to co-workers and supervisor.

Responsibilities

Work in a centralized sales hub and facilitates full cycle application review, approval/denial, and income/identity verification (if applicable).
Verification of Government issued photo ID’s.
Ensure all applications are reviewed daily and applicants are notified of receipt of application and approval status of application.
Provide superior customer service to internal and external customers to ensure a seamless experience.
Work closely with internal partners to ensure an increase in NPS and customer survey ratings as it pertains to the application and move in process.
Maintain in-depth knowledge of Funnel lead management and the application process per company standards.
Perform other duties as assigned or as necessary.