Application Analyst

TEKsystems•Honolulu, HI

3d•$65,000 - $90,000•Onsite

About The Position

We’re seeking an Application Analyst to support and enhance Microsoft-based business systems in a fast-paced retail environment. This role is ideal for someone who enjoys application support, training, and continuous improvement across Microsoft 365 and Dynamics 365 solutions. This is a full-time, exempt position that requires onsite presence and schedule flexibility, including holidays when needed.

Requirements

Strong hands-on experience with Microsoft 365 and Dynamics 365 Business Central
Ability to create and deliver effective technical and end-user training
Excellent written and verbal communication skills
Experience supporting enterprise applications or providing application support
Ability to work independently and collaboratively in a fast-paced environment

Nice To Haves

Experience with Microsoft Power Platform, Power BI, Jet Reports
Familiarity with retail or enterprise systems (POS, inventory, finance, supply chain)
Experience supporting ISV solutions tied to Dynamics 365

Responsibilities

Configure, administer, and support Microsoft 365, Dynamics 365 Business Central, and related ISV solutions
Develop clear training materials, documentation, and service delivery guides
Deliver technical and operational training to diverse user groups
Manage and evaluate training schedules and effectiveness
Provide tiered application support, including issue triage, resolution, and vendor escalation
Monitor service performance and assist with SLA compliance
Support identity, access management, and authorization policies
Participate in application lifecycle management, including enhancements and sunset planning
Contribute to IT continuity, recovery planning, and change control processes
Collaborate on projects across the full application development lifecycle