Application Analyst - Revenue Cycle (HealthIT) - (Remote Available)

Vanderbilt University Medical Center•Nashville, TN

8h•Remote

About The Position

The Application Analyst will join the HealthIT Revenue Cycle team and support Epic Hospital Billing (HB) and Professional Billing (PB) functionality, including system integrations. This role focuses on ensuring stable, efficient revenue cycle workflows and delivering high quality application support to operational and technical stakeholders. HealthIT provides the best health information technology tools that support Vanderbilt University Medical Center’s mission of delivering distinctively personalized care, improving the health care of individuals and communities regionally, nationally and internationally, providing transformative learning programs, and supporting compelling discoveries. Our tools, which form the digital arteries of VUMC, are either developed in-house by our innovative product teams or selected from the most cutting-edge solutions available in today’s ever-changing marketplace. Our 500 colleagues provide ongoing support over each product’s entire lifespan, ensuring that the tools are meeting the evolving needs of the Medical Center’s 24,000 colleagues. Our solutions are driven by the incredible work and research of our colleagues throughout Vanderbilt and supported through a close partnership with VUMC Information Technology (VUMC IT). The strong collaboration among our teams means that VUMC can respond to clinical and operational issues with agility and innovation. Together, we ensure VUMC remains a leader in its pioneering use of healthcare information technology. Underscoring our entire department are our core values of accountability, transparency and execution, delivered with a strong Partner Promise. Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more. At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Requirements

Strong understanding of revenue cycle operations, including billing and follow‑up processes
Experience with or working knowledge of Epic Hospital Billing and/or Professional Billing
Familiarity with SBO (Self‑Pay / Billing Operations) workflows
Ability to analyze issues, document solutions, and communicate effectively with both technical and business users
Experience supporting production healthcare systems in a regulated environment
2 years relevant work experience
Bachelor's degree

Nice To Haves

Prior experience in a Revenue Cycle Application Analyst role
Experience supporting Epic upgrades, enhancements, and integrations
Experience in other Epic Applications like Home Health, Wisdom, and/or experience in community connect is also a plus.
Certifications in Charge Router, claims processing, and other Epic specialty areas are a plus.

Responsibilities

Support Epic eStar Resolute HB and PB revenue cycle applications, including related system integrations
Maintain and optimize payment, denial, and follow‑up workflows, including Single Billing Office (SBO) functions
Perform payor plan maintenance, agency placement configuration, and work queue updates
Support Charge Router, claims processing, and other Epic specialty areas (certifications in these areas are a plus)
Provide ongoing support for incident and problem tickets, routine system maintenance, and application enhancements
Participate in system testing, validation, and regular Epic upgrades
Collaborate with operational and technical stakeholders to troubleshoot issues and improve billing processes
Participate in a 24/7 on‑call rotation to support critical systems as needed