Application Analyst Pharmacy Willow Team, Days

Erlanger Health System•Chattanooga, TN

10d

About The Position

Reporting to the eChart Ancillary Manager, the Applications Analyst Pharmacist supports the Willow Application Team. Works independently under general supervision, requiring minimal instruction and guidance. Supports the eChart system and relevant 3rd party applications. Demonstrates high level of proficiency and expertise on software functionality and integration. Responsible for building system components, testing, implementation support and maintenance of assigned system applications. Performs in-depth analysis, trouble shooting, data collection, and root cause analysis. Identifies and/or implements potential solutions for issues related to the system. Analyzes/reviews and tests each product release and communicates needed changes to operations. Must be able to document and follow system change control procedures for the system. Works closely with other analysts, software vendors and operations to ensure that system integrity is maintained and that IT deliverables meet operational business needs. Researches, analyzes, facilitates and implements business and system workflows in order to expedite process improvement and coordinate business practices. Identifies best practices and implements opportunities for standardization. Prepares activity and other reports as necessary. Provides guidance and mentoring to other team members. Attains and maintains necessary certifications, as applicable, in a timely manner according to policy. This individual should have excellent customer service and stakeholder management skills along with highly effective written / verbal communication and interpersonal skills. Provides On-Call support for application. Days and hours worked may be variable.

Requirements

Post Graduate Pharmacy Degree
3-5 years' Pharmacy experience
Current license in the state of Tennessee
An understanding of information system technology and database applications
Complete education and pass certification in primary EPIC application module(s) within 120 days of completed education and maintaining EPIC certification(s)

Nice To Haves

EPIC certification in the module(s) being represented
Experience in EMR installations

Responsibilities

Supports the Willow Application Team and the eChart system and relevant 3rd party applications.
Builds system components, tests, provides implementation support, and maintains assigned system applications.
Performs in-depth analysis, troubleshooting, data collection, and root cause analysis.
Identifies and/or implements potential solutions for system-related issues.
Analyzes, reviews, and tests product releases and communicates necessary changes to operations.
Documents and follows system change control procedures.
Works with analysts, software vendors, and operations to maintain system integrity and ensure IT deliverables meet business needs.
Researches, analyzes, facilitates, and implements business and system workflows for process improvement and business practice coordination.
Identifies best practices and implements opportunities for standardization.
Prepares activity and other reports as necessary.
Provides guidance and mentoring to other team members.
Attains and maintains necessary certifications.
Provides On-Call support for the application.
Interprets, researches, modifies, analyzes, and designs system data and information for routine support and maintenance.
Ensures system integrity and compliance with governing and regulatory requirements.
Consults with users to identify current operating procedures and clarify process objectives.
Defines system and user workflows.
Converts user specifications into functional specifications.
Develops implementation plans and communicates scheduled system updates/upgrades to stakeholders.
Tests all system changes and build to mitigate system risks.
Acts as a liaison between teams, users, and vendors.
Provides feedback to Team Lead and/or management on work status.
Notifies co-workers and operational end users of software system changes/additions.
Understands and is receptive to business needs.
Follows governance processes, mandates, and associated tools.
Documents system capabilities and constraints in response to change requests.
Writes documentation for system processes, installation, and operating procedures.
Develops training materials and collaborates with Instructional Designers.
Maintains documentation, audit trails, and change control.
Develops reports, extracts data, and defines interface requirements.
Collaborates with teams and operations in developing business continuity and downtime procedures.
Performs integrity checks after scheduled or unplanned downtimes.
Anticipates, mitigates, and/or resolves system problems.
Solves system issues reported and assigned according to IT Service Level Agreements (SLAs).
Mentors junior analysts in problem-solving and issue resolution.
Evaluates the priority of requests based on patient safety, regulatory requirements, and deadlines.
Documents issues and initiates tracking.
Reports problems or issues to software vendors or other IT departments and monitors progress.
Maintains clear communication with end users and leadership regarding issue status and expected resolution dates.
Acknowledges and resolves tickets as part of the on-call rotation.
Demonstrates professional behavior and a positive, supportive, and collaborative manner.
Takes ownership of overall team and IT success.
Is respectful and courteous to leadership, team members, and stakeholders.
Achieves and maintains appropriate certifications.
Shows attention to detail and ability to gauge and respond to urgent organizational needs.
Learns and enhances professional competency.
Incorporates newly acquired knowledge and skills into practice.
Delivers accurate and timely information.
Works to reduce duplication of effort.
Identifies system opportunities for labor/cost savings.
Actively participates in process and quality improvement.
Is punctual and attentive during meetings, offering relevant expertise.
Provides proper handoffs of information.
Stays current regarding industry and regulatory requirements and changes.
Monitors the system for successful integration, especially before/after production changes.
Identifies opportunities for functional and stability improvement in applications.
Ensures system integration and intra-operability.
Acts as a gatekeeper to maintain core functionality of the system.
Works within cross-functional teams and with end-users to achieve application integration.
Shares integration knowledge with team members and stakeholders.
Facilitates and actively participates in team and cross-team meetings.
Performs functional testing and executes required testing.
Participates in script review/development, testing, issue resolution, and communication for integrated testing.
Collaborates with system security team members in creating and maintaining role-based access specifications.
Ensures application security structure meets organizational, regulatory, and audit requirements.
Takes ownership of fulfilling requirements for designated integrated areas.
Participates in eChart-related projects.
Follows appropriate project life cycle protocols and processes, including documentation.
Completes assigned project tasks by deadlines.
Serves as team member and/or project lead for enhancements or implementations.
Performs a major role in complex, major application upgrade initiatives.
Uses project management techniques, tools, and methodologies.
Leads the assessment and documentation of user needs.
Guides the investigation of solution options.
Organizes system demos and assists in the evaluation of proposed software applications.
Participates in functional evaluation of new or upgraded software applications.
Develops testing plans, organizes, and leads testing groups.
Participates in development and maintenance of appropriate documentation.
Performs other duties as assigned.