Application Analyst - Maestro Care Beaker - Level 2

Duke Careers•Durham, NC

About The Position

The Application Analyst is primarily responsible for the development, deployment, post-implementation support, product design, and testing cycles of the Maestro Care (Epic) Electronic Health Record (EHR) for the Beaker module. This includes planning, performing, managing, and supporting identified Beaker users in the Duke University Health System environment. The incumbent will work closely with Epic and other Maestro Care application staff to create and carry out deployment tasks, interpret clinical workflow, and participate in Maestro Care Beaker application build, testing, and support. Advise and assist with educational issues, including cross-training team members, end-users, and DHTS Service Desk via face-to-face, phone, email, or training classes. Act as Maestro Care Beaker application expert for base functionality. Update test plans to account for testing new features with all releases.

Requirements

Bachelor's degree in a related clinical or technical field or four years of equivalent technical experience.
Epic proficiency in application support is required within the timeline defined by Maestro Care policies.
Three to five years of related experience required.
Clinical Laboratory experience is required.
Customer service
Critical thinking
Statistical reporting
General data coding
Data analysis and trending
Effective oral and written communication
Application configuration
User technical support/training
Ability to translate business processes into technical solutions
Knowledge of project management to manage deliverables
Design specifications for information systems
Implementation and maintenance of information systems
Quality assurance
Adult learning and training methods

Nice To Haves

Experience with Data Innovation Instrument Manager.
Experience with Transfusion applications such as SafeTrace Tx
Strong knowledge of Microbiology Beaker CP build.
Experience with Digital Pathology image analysis and data management systems
Proven experience in IT infrastructure management (servers, networks, etc.).
Understanding of machine learning, natural language processing, and AI technologies.
Familiarity with cloud platforms such as AWS and Microsoft Azure.

Responsibilities

Perform in-depth analysis of end-user department workflows, data collection, report details, and technical issues associated with Epic software relating to system design and build decisions.
Proactively complete assigned Maestro Care application deployment, management, and testing tasks within defined timelines.
Manage documentation, resolution, and completion of identified deployment issues and tasks.
Build, test, and debug Epic applications to ensure the system meets end-user requirements.
Write and execute test plans, documenting and resolving defects within the Quality Center.
Develop and document system and user procedures.
Develop report specifications and work closely with writers to meet operational and regulatory reporting needs.
Provide business and after-hours support for system production issues, including analysis, prioritization, and implementation of requested changes.
Make oral and written presentations to project teams, management, and other departments.
Coordinate and operationalize simple to complex projects with direction.
Identify areas for procedural improvements and provide detailed specifications for functions to be automated.