Application Analyst III – WashU IT (Research Administration)

Washington University in St. Louis • University City, MO

5d • $75,200 - $128,800 • Onsite

About The Position

Under limited supervision and technical guidance, the person in this position is responsible for the delivery of multiple functions and activities to support one or more enterprise applications to units across the University. Functions include application use case analysis to ensure application configuration meets business needs, performing configuration and administration to assigned applications, consultation on application capabilities and best practices, impact analysis of upgrades/changes, incident management, vendor management, and quality assurance/testing support. The person will also support efforts to increase adoption of assigned applications as needed. The Application Analyst III will possess a range of systems analysis and technical skills, coupled with strong customer service. The Application Analyst III will work with a team of technical staff within the Washington University IT organization and schools to ensure that WashU IT services stay aligned with University initiatives that include research, teaching, and administrative objectives.

Requirements

• Bachelor’s degree or combination of education and/or experience may substitute for minimum education.
• Relevant Experience (3 Years)

Nice To Haves

• Bachelor's degree - Computer Science
• Business Solutions
• Change Management
• Contract Negotiations
• Corporate Strategies
• Critical Thinking
• Customer Feedback Management
• Data Flows
• Debugging
• Detail-Oriented
• Digital Transformation
• Editing Text
• Educational Technology
• Emergency Dispatch
• Fundraising Management
• IT Best Practices
• Learning New Technologies
• Learning Quickly

Responsibilities

• Partner with University stakeholders to understand key use-cases and requirements.
• Perform complex research, analyze technology, consult vendors, and apply best practices to design technical solutions by utilizing systems analysis techniques and procedures, including consulting with users, to determine functional specifications.
• Evaluate potential risks to the service and applications, develop mitigation plans and recommendations, facilitate decisions. Typically related to vendor provided application/system enhancements or new implementations.
• Advise end users on application best practices and functionality on complex applications.
• Respond to and resolve complex incidents/requests submitted by customers utilizing critical thinking skills and system knowledge.
• Develop a comprehensive understanding of assigned applications.
• Create and maintain documentation related to services, solutions, and applications.
• Plan, review, coordinate, and socialize impact of vendor managed application upgrades for complex projects.
• Engage regularly with vendors to understand application product release roadmaps and functionality, along with any impacts to customers and existing configuration; partner with leadership to manage the vendor relationship to ensure continuous support is maintained.
• Support contract renewal and licensing activities as needed.
• Validate, test, and implement solutions, new features and functionality.
• Develop complex test plans as needed to ensure solutions identified will meet business requirements.
• Perform other duties as assigned.

Benefits

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Free Metro transit U-Pass for eligible employees.
• Defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
• 4 weeks of caregiver leave to bond with your new child.
• Family care resources are also available for your continued childcare needs.
• Adult care resources.
• Tuition coverage for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level