Application Analyst III - MyChart

ECU Health•Greenville, NC

3d•Hybrid

About The Position

This position is responsible for the implementation, enhancement, and support of software applications following industry standards and best practice. The analyst will be required to define requirements, system design, analysis, build/configuration, testing, implementation, documentation, and support the applications that meet the specifications of a project or service request. Key responsibilities include, but not limited to: Takes initiative to meet and get consensus with end users for ongoing review of workflows associated with upcoming enhancements or system changes. Coordinates and performs cross functional team evaluation, testing, and implementation of defect patches, system upgrades and releases according to the Information Services support model and change control procedures. Proactively evaluates and recommends business process and technology driven enhancement opportunities based on application system upgrades, releases and patches. Ability to effectively analyze and resolve complex issues Provides well-written and effective professional and technical documentation. Demonstrates ability to manage small to medium scope projects following standards and procedures set by PMO methodology. Takes responsibility to make things happen and get things done for successful project delivery. Stays informed on current market trends and emerging technology developments that impact the department. Uses subject matter expertise to propose multiple alternatives and recommend optimal solution. Makes effective decisions for self and team within scope of authority. Adherence to Service Level Agreement (SLA). Recommends and coordinates activities with internal and external resources as needed to improve performance. Demonstrates effective verbal and written communication in a professional style, both inside and outside of department, with customers in mind. Promotes cooperation and commitment within the team by working collaboratively with others and facilitating cross-team involvement. Communicates strengths, shares expertise and draws upon other members skills to improve team and department performance. Holds self personally accountable to meet or exceed team expectations and reinforces behavior in others. This position is required to rotate on-call responsibilities. Application Analyst Team Overviews: All Application Analysts are required to provide all core job duties for, but not limited to, the following applications to provide comprehensive tools for end users. Digital & Community Health Team. Epic Electronic Medical Record, specifically Healthy Planet, Compass Rose, EpicCare Link, MyChart , Care Everywhere,Dorothy and Comfort and associated Epic tools such as SmartForms, Reporting Workbench, SlicerDicer, Roster Management, Health Maintenance and SDoH (Social Determinants of Health). Integrated content from UniteUs, JHH Associated Clinical Groups, and NC HIEA.

Requirements

Bachelor's degree in computer science, Information Systems or Healthcare related field or relevant work experience required- or higher.
5 + years of experience as analyst implementing vendor packaged software applications required.
Advanced knowledge and experience in leading system analysis with special emphasis on system methodologies, projects management and business process reengineering related to information systems required.
Ability to effectively support multiple complex applications and facilitate cohesive integration of software applications among IS Teams and with business and clinical operations.
Works independently and demonstrates ability to train and mentor others with quantifiable and qualitative results.
Proven ability to conduct analysis, document findings, draft plans, execute, monitor and follow up.
Advanced knowledge and experience with coordinating testing strategies to ensure accuracy, functionality and reliability of the system across modules.
Effectively leading projects including both IS and system business partners according to Information Services project methodology, within budget, and on time.
Independently motivated to seek knowledge through self-education, mentoring, etc. in areas pertaining to their current position.
Advanced knowledge of functional and technical operations of supported applications to effectively function as a consultant for IS, vendor and the business partner.
Recognized as a source of advanced knowledge and proactively functions in that capacity when sought after by others.
Obtains and maintains current primary and secondary system certifications from the vendor and continued education/learning to understand the functionality of application(s) supported as applicable to the job role.
For individual clinically trained: Demonstrates knowledge of clinical scope of practice and workflows for roles within clinical setting.
Applies clinical knowledge and workflow design techniques to develop solutions that positively impact patient care.
Ability to communicate clinical concepts to technical team and complex system design concepts to end users.
Understands application and clinical workflow.
Responsible for analyzing user needs and developing solutions while adhering to best practice, organizational and regulatory standards.
Application Analyst III & IV are required to complete and maintain one primary Epic Certification/Accreditation directly related to the application and at least one secondary Certification/Accreditation, Proficiency, or a minimum of two Epic Badges, all determined by manager.

Nice To Haves

Experience in health care setting preferred

Responsibilities

Define requirements, system design, analysis, build/configuration, testing, implementation, documentation, and support applications.
Meet and get consensus with end users for ongoing review of workflows associated with upcoming enhancements or system changes.
Coordinate and perform cross-functional team evaluation, testing, and implementation of defect patches, system upgrades and releases.
Proactively evaluate and recommend business process and technology driven enhancement opportunities.
Effectively analyze and resolve complex issues.
Provide well-written and effective professional and technical documentation.
Manage small to medium scope projects following standards and procedures set by PMO methodology.
Take responsibility for successful project delivery.
Stay informed on current market trends and emerging technology developments.
Use subject matter expertise to propose multiple alternatives and recommend optimal solutions.
Make effective decisions for self and team within scope of authority.
Adhere to Service Level Agreement (SLA).
Recommend and coordinate activities with internal and external resources to improve performance.
Demonstrate effective verbal and written communication.
Promote cooperation and commitment within the team by working collaboratively.
Communicate strengths, share expertise and draw upon other members' skills.
Hold self personally accountable to meet or exceed team expectations and reinforce behavior in others.
Rotate on-call responsibilities.
Provide core job duties for applications including Epic Electronic Medical Record (Healthy Planet, Compass Rose, EpicCare Link, MyChart, Care Everywhere, Dorothy and Comfort), associated Epic tools (SmartForms, Reporting Workbench, SlicerDicer, Roster Management, Health Maintenance and SDoH), and integrated content from UniteUs, JHH Associated Clinical Groups, and NC HIEA.