Application Analyst III - HR

Augusta Health

About The Position

The Applications Analyst III is a senior-level position responsible for the configuration, support, optimization, and advancement of enterprise applications used across Augusta Health. This role functions as a subject matter expert and serves as a liaison between operational departments and the IT team to ensure the effective use and continuous improvement of assigned systems. The analyst plays a leadership role in projects, including upgrades, new system implementations, and ongoing optimization efforts. This position requires excellent problem-solving skills, strong attention to detail, and an ability to collaborate effectively across teams and departments. The Applications Analyst III will lead the implementation of new features, troubleshoot complex issues, and support clinical and business teams in leveraging technology to meet operational goals. This role will focus on being an Application Analyst for Human Resources. This position plays a critical role in supporting Augusta Health’s mission and advancing departmental goals through measurable performance indicators and service excellence. This position contributes to a collaborative, patient-centered environment and helps drive outcomes aligned with organizational priorities.

Requirements

High School Diploma or equivalent
ITIL Foundation Certification within 6 months of hire
Application-specific certification(s) designated by the manager within 1 year of hire
Five or more years of experience supporting, configuring, and optimizing enterprise applications in healthcare or business
Eligibility to work in the United States and meet Virginia state employment requirements

Nice To Haves

Bachelor’s degree in healthcare, business, IT, or clinical practice
Epic, MEDITECH, or other vendor certifications related to assigned applications
Eight or more years of experience; experience leading projects or mentoring staff
Prior experience in a hospital, healthcare system, or related service-oriented environment
Familiarity with Augusta Health’s systems, workflows, or organizational culture is a plus

Responsibilities

Serve as the primary application expert for assigned systems, managing configuration, upgrades, issue resolution, and change requests.
Lead or participate in cross-functional project teams to implement, upgrade, or optimize applications.
Conduct workflow assessments, define system requirements, and recommend enhancements to align technology with operational needs.
Develop and maintain documentation for system configuration, workflows, and support procedures.
Provide advanced support to resolve incidents and service requests, including root cause analysis and trending.
Collaborate with vendors, technical teams, and operational stakeholders to ensure reliable, secure, and user-friendly application functionality.
Coordinate testing efforts, including test script creation, validation, and end-user support for system changes.
Deliver training and mentorship to other analysts and end-users as appropriate.
Ensure compliance with regulatory requirements, IT policies, and change management processes.
Perform other duties as assigned, aligned with Augusta Health’s mission and values.

Benefits

Comprehensive insurance package including medical, dental, and vision coverage
Retirement savings plans and financial wellness support programs
Generous paid time off and flexible scheduling to promote work-life balance
Career development programs including clinical ladders, shared governance, and advancement opportunities
Personalized onboarding with dedicated preceptors and ongoing educational support
Tuition reimbursement and access to onsite childcare
Free onsite parking, 24/7-armed security for your safety, a Health Fitness Reimbursement Program, and an onsite credit union and pharmacy
Competitive pay with shift/weekend differentials
Employee discounts at the cafeteria, gift shop, pharmacy, and local entertainment venues (i.e., movie tickets)

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