Application Analyst II

Augusta Health Careers • Fishersville, VA

3d

About The Position

The Application Analyst II plays a critical role in supporting Augusta Health’s mission and advancing departmental goals through measurable performance indicators and service excellence. This position contributes to a collaborative, patient-centered environment and helps drive outcomes aligned with organizational priorities. The Application Analyst II provides support for computer applications used in various departments within the Augusta Health environment. The Application Analyst II is a vital member of the Augusta Healthcare team as they oversee the organization, maintenance and evaluation of the healthcare applications used to meet the hospital’s technical needs. This position reports to the IT Applications Director and provides ongoing support, monitoring, and optimization for the systems utilized by various departments in the environment. The Application Analyst II will frequently be required to interact with PHI (patient health information) and will comply with all HIPAA standards.

Requirements

• High School Diploma
• Three years IT or other healthcare experience
• Has provided support or participated in a minimum of two go-LIVEs either at Augusta Health or in another environment
• Has participated in the build/support of a computer application either at Augusta Health or in another environment
• Eligibility to work in the United States and meet Virginia state employment requirements

Nice To Haves

• Prior experience in a hospital, healthcare system, or related service-oriented environment
• Familiarity with Augusta Health’s systems, workflows, or organizational culture is a plus

Responsibilities

• Reviews, analyzes, and modifies systems including testing and installing to support organizational applications.
• Assists in the organization, maintenance and evaluation of documentation for supporting healthcare systems.
• Acts as a strong resource to healthcare team members for all aspects of the systems they support.
• Participates with fellow team members and appropriate user groups to evaluate requests and determine feasibility and advisability of system changes.
• Identifies educational needs and collaborates with appropriate organizational leaders to design and implement end user education.
• Assists team members and organizational leaders to analyze data and identify trends to improve organizational performance and clinical outcomes.
• Assists in training of application team members and provides them with support on departmental processes and policies.
• Participates in the development of downtime procedures for clinical documentation and evaluates effectiveness to assure that the hospital and clinics remain functional during system downtimes.
• Monitor and support implemented software and respond to issues as required making necessary corrections with appropriate change control.
• Utilize best practices for change management processes and communication, to maintain highest levels of system stability and reliability.
• Complies with all HIPAA standards when dealing with PHI and other patient data.
• Maintains strong working relationships with end users, vendors, and consultants while providing day-to-day support of the applications.
• Provides “Go Live” support with applications.
• Participates in projects as needed and performs other duties as assigned.
• Provides on-call support as needed.

Benefits

• Comprehensive insurance package including medical, dental, and vision coverage
• Retirement savings plans and financial wellness support programs
• Earned Wage Access Program, allowing eligible team members to access a portion of earned wages before payday
• Generous paid time off and flexible scheduling to promote work-life balance
• Career development programs including clinical ladders, shared governance, and advancement opportunities
• Personalized onboarding with dedicated preceptors and ongoing educational support
• Tuition reimbursement and access to onsite childcare
• Free onsite parking, 24/7-armed security for your safety, a Health Fitness Reimbursement Program, and an onsite credit union and pharmacy
• Competitive pay with shift/weekend differentials
• Employee discounts at the cafeteria, gift shop, pharmacy, and local entertainment venues (i.e., movie tickets)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED