Application Analyst II: ECS Staging

Jack Henry•Springfield, MO

9d•Onsite

About The Position

At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you. We are seeking an Applications Analyst to join our Enterprise Conversion Solutions team. This team provides high-end data solutions for our financial institution clients by converting high-risk secure financial data from our proprietary systems into other formats. Analysts work with other members of the ECS team including Programmers, Vendors, Project Managers and Support Representatives to successfully complete data conversion projects. The ideal candidate brings technical troubleshooting knowledge and top-notch customer service with a mindfulness toward the sensitive and crucial nature of the data with which this team works. This is a great opportunity to enter the IT field with a team of engineers willing to train and mentor leading to future opportunities in IT. This position will be filled to work onsite at our Springfield, MO office location. This position is ineligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, STEM OPT Training Plans, etc.).

Requirements

Must have a minimum of 1 year of experience in a technical or troubleshooting environment using general Microsoft products such as Excel, Word, Teams and Outlook.
Must have at least 6 months of customer service experience.
Valid driver’s license in order to travel up to 20% to and from Springfield to the Branson data center; this is a rotation that is done on a weekly basis.

Nice To Haves

Willingness to learn and open to opportunities.
A+, Security+, Network+ or equivalent certifications.
Knowledge of Virtual Environments.

Responsibilities

Communicates with internal and external customers to ensure all applicable data and/or database are collected.
Provides remote assistance should it be needed. We typically achieve this remote access via Bomgar, Webex, Smarttech.
Completes and ships all equipment list requests by ECS employees daily and with urgency.
Transports data to our backup DR site as needed.
Ensures all policy and procedures are followed. Associate must handle every data set with care.
Interacts and communicates with Project Managers, CRMs, customers, vendors, internal JH product groups as needed.
Associate must be able to remain organized, be able to prioritize, and execute assigned tasks self-sufficiently.
Administration of our SFTP site.
Assembly and configuration of NAS devices.
May perform other duties as assigned.