Application Analyst II-Revenue Cycle-Hybrid

Mayo Clinic•Rochester, MN

21h•$88,358 - $123,780•Hybrid

About The Position

The Revenue Cycle Application Analyst II is primarily responsible to configure and provide intermediate functional and technical support for the specific application or set of applications to a variety of Revenue Cycle business users. In addition, part of the responsibility is to collaborate with end users to understand the workflow and its interdependencies and make corrective adjustments or enhancements. This role is the central point of communication for a variety of users and will coordinate all activities on behalf of the Revenue Cycle organization. Assists with the analysis recommendations for corrective actions and resolution of problems within the software application. Creates and executes test scripts for new system builds timely and effectively. Provides analysis and documentation of workflows, data collections, end-user report details and other technical issues associated with applications, applying both vendor and internal stakeholder consideration. Creates, modifies, and tracks system build timely and effectively. Provides support for normal maintenance of upgrades and system maintenance. Implements system updates and changes and communicates those changes to super users and end users. Provides ongoing application support for all supported applications. Engages, manages, and communicates to all stakeholders. Solves problems by analyzing business issues and requirements, analyzing workflows, and synthesizing key messages. Ability and experience understanding end user workflow and owning the technical components of that workflow.

Requirements

Ability to work well in team environments and facilitate integrated meetings.
Demonstrates customer-oriented service excellence principles.
Self-motivated with ability to identify and resolve issues and advance personal knowledge.
Ability to execute complex tasks through organization and details driven approach.
Demonstrates excellent interpersonal communication skills, among facility customers and team members.
A motivated, quick learner of software and information technology.
Proficient in accurate, thorough, and complete documentation.
Epic application knowledge to build, test, support, and train.

Responsibilities

Configure and provide intermediate functional and technical support for specific applications to Revenue Cycle business users.
Collaborate with end users to understand workflow and its interdependencies, making corrective adjustments or enhancements.
Act as the central point of communication for users and coordinate all activities on behalf of the Revenue Cycle organization.
Assist with analysis and recommendations for corrective actions and resolution of problems within the software application.
Create and execute test scripts for new system builds.
Provide analysis and documentation of workflows, data collections, end-user report details, and other technical issues.
Create, modify, and track system builds.
Provide support for normal maintenance of upgrades and system maintenance.
Implement system updates and changes, communicating them to super users and end users.
Provide ongoing application support for all supported applications.
Engage, manage, and communicate with all stakeholders.
Solve problems by analyzing business issues and requirements, analyzing workflows, and synthesizing key messages.
Understand end-user workflow and own the technical components of that workflow.
Work well in team environments and facilitate integrated meetings.
Demonstrate customer-oriented service excellence principles.
Identify and resolve issues and advance personal knowledge.
Execute complex tasks through an organized and detail-driven approach.
Demonstrate excellent interpersonal communication skills with facility customers and team members.
Learn software and information technology quickly.
Provide accurate, thorough, and complete documentation.
Build, test, support, and train using Epic application knowledge.