Application Analyst I-Revenue Cycle-Hybrid
About The Position
The Revenue Cycle Application Analyst I is primarily responsible for providing end users with fundamental technical support for the specific Epic application or set of Epic applications. This individual may coordinate, develop, train, and/or provide input in training design and development. This role is the central point of communication for an assigned set of users and will coordinate all activities on behalf of the IS organization. He/she assists with the analysis, recommendations for corrective actions and resolution of problems within the software applications, and provides support for normal maintenance of upgrades, and system maintenance. Provides effective application support by responding to help desk tickets and end-user requests (including being on-call support). Creates and executes test scripts for new system builds timely and effectively. Provides go-live support, upgrade support, and ongoing application support. Implements system updates and changes and communicates those changes to super users and end users and continuously improve the impact of training. Serves as a liaison between end users, subject matter experts, and vendor implementation team.
Requirements
- Ability to work well in team environments.
- Demonstrated customer-oriented service excellence principles.
- Ability and experience understanding end user workflow and owning the technical components of that workflow.
- Self-motivated individual who can identify and resolve issues and advance personal knowledge.
- Demonstrated excellent interpersonal communication skills, among facility customers and team members.
- A quick learner of software and information technology, and motivated to learn new applications.
- Proficient with word processing, spreadsheet, and email software applications.
- Ability to execute complex tasks through organization and details driven approach.
- Ability to present in a virtual setting.
- Bachelor's Degree OR Associate's Degree with 2 years' experience in business analysis.
Nice To Haves
- Functional knowledge of the associated application preferred.
- Candidates with Epic certification are strongly desired.
- In lieu of certification at time of hire, the selected candidate must obtain Epic certification within 3–6 months of hire.
- Healthcare Financial Management Association (HFMA) Certification
- Strong interest in process improvement and exposure to RPA tools
Responsibilities
- Provide end users with fundamental technical support for specific Epic applications.
- Coordinate, develop, train, and/or provide input in training design and development.
- Act as the central point of communication for an assigned set of users and coordinate all activities on behalf of the IS organization.
- Assist with the analysis, recommendations for corrective actions, and resolution of problems within software applications.
- Provide support for normal maintenance of upgrades and system maintenance.
- Respond to help desk tickets and end-user requests, including being on-call support.
- Create and execute test scripts for new system builds.
- Provide go-live support, upgrade support, and ongoing application support.
- Implement system updates and changes, and communicate those changes to super users and end users.
- Continuously improve the impact of training.
- Serve as a liaison between end users, subject matter experts, and the vendor implementation team.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
