Application Analyst I

Mass General Brigham•Somerville, MA

1d•$62,837 - $89,762•Hybrid

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary The Opportunity As an Application Analyst I, you will play a key role in supporting critical business applications across the organization. This role offers hands-on exposure to the full application lifecycle—from requirements gathering through implementation and ongoing support—while partnering closely with technical teams and end users. You’ll have the opportunity to build your skills in analysis, testing, and user support, while making a direct impact on system performance and user experience.

Requirements

Bachelor's Degree Computer Science required or Bachelor's Degree Related Field of Study required
Related IT experience, ideally in healthcare IT environment 0-1 year required
Experience in the development, support, or operation of software applications, preferably in a healthcare setting.
Ability to document workflows and business processes.
Strong interpersonal skills to effectively communicate with both technical and non-technical staff.
Problem-solving skills.
Knowledge of Microsoft Office 365 and other popular office productivity solutions.
If you are utilizing Epic, you must be able to obtain the required certifications as outlined in the program requirements.

Nice To Haves

Strong analytical and problem-solving skills
Ability to translate business needs into technical requirements
Detail-oriented with a focus on quality and accuracy
Strong communication skills with the ability to support and train end users
Ability to manage multiple priorities in a fast-paced environment
Commitment to delivering exceptional customer service

Responsibilities

Partner with stakeholders to document business requirements and translate them into functional specifications
Support the design, development, and implementation of new and existing applications
Assist with testing efforts, including developing and executing test plans to ensure quality delivery
Provide end-user training and support, including creation of user guides and documentation
Troubleshoot application issues, resolve or escalate incidents, and ensure timely resolution
Run reports and support ongoing system operations and maintenance
Deliver high-quality, customer-focused support to both technical and non-technical users