Application Analyst I - Epic Healthy Planet

Memorial Sloan Kettering Cancer Center•New York, NY

3d•$92,700 - $148,400•Hybrid

About The Position

The Application Analyst I – Epic Healthy Planet/Compass Rose role supports patient coordination and population health initiatives, enabling care teams to proactively manage patient journeys, improve outcomes, and drive operational excellence through advanced Epic applications and workflow optimization. This role involves designing, building, and maintaining Epic Healthy Planet/Compass Rose components, configuring care coordination tools, and supporting ServiceNow ticket queues. The analyst will troubleshoot end-user issues, analyze population health needs, identify system gaps, and collaborate with stakeholders to optimize care management workflows. Responsibilities also include contributing to integration efforts and documenting system updates.

Requirements

Active Epic certification in Healthy Planet, Compass Rose, or another relevant Epic application required
Experience supporting patient coordination, care management, or population health workflows
Knowledge of healthcare IT standards and data exchange principles (e.g., HL7) preferred
Understanding of care coordination models, quality measures, and patient engagement strategies
Strong background in business process analysis and system design within healthcare environments
Ability to work independently while contributing effectively across cross-functional teams
Ability to manage high-volume work environments with minimal supervision
Strong problem-solving skills with the ability to navigate ambiguity in patient coordination workflows
Proficiency in configuring Epic applications to support population health and care management goals
Effective communication skills to engage clinicians, analysts, and operational stakeholders
Collaborative mindset with the ability to drive alignment across interdisciplinary teams

Responsibilities

Design, build, and maintain Epic Healthy Planet/Compass Rose components supporting patient coordination workflows
Configure care coordination tools such as registries, care gaps, outreach workflows, and patient tracking
Support ServiceNow ticket queues, troubleshooting and resolving end-user issues efficiently
Analyze complex population health and care coordination needs, translating them into Epic solutions
Identify system gaps in patient coordination processes and recommend scalable enhancements
Collaborate with clinical, operational, and IT stakeholders to optimize care management workflows
Contribute to integration efforts involving data exchange and interoperability within Epic modules
Participate in technical discussions to improve system design and patient engagement strategies
Document workflows, configurations, and system updates to support ongoing optimization and compliance