Application Administrator

Hampton Roads Transit•Norfolk, VA

53d

About The Position

Hampton Roads Transit is looking for dynamic, customer service oriented, and energetic people to become part of a committed team providing excellent and effective public transportation to the Hampton Roads region. We offer unmatched benefits and competitive wages in a stimulating and rewarding environment. Essential Job Functions: (Duties listed are not intended to be all inclusive nor to limit duties that might reasonably be assigned.) Work with Application Services team, primarily in the functional and technical support of Trapeze EAM System; assist with other ITS systems like HASTUS and TransitMaster. Coordinates technical resources, information, and activities for EAM business processes. Liaison as a functional analyst between EAM system users and Application Services Team. Analyze and maintain the workflows established for various teams in EAM system documenting modifications as needed. Provide technical support in creation of ad-hoc reports and search customizations. Document, resolve, and ensure proper follow-up to closure of issues. Manage data load templates and perform bulk data loads as needed. Work with system vendors to resolve issues as needed. Manage application users and user role profiles. Maintain plans and processes to ensure system availability. Collaborate with network and server infrastructure teams when troubleshooting issues. Provide recommendations to Application Services team on departmental needs related to applications for additional training, report customizations, system enhancements, upgrades, etc. Maintain current knowledge of relevant technologies. Monitor application performance and integrations. Assist in evaluating proposals for new implementations, changes, and upgrades. Collaborate with Application Services and other teams in activities associated with system implementation, maintenance, and upgrade activities. Develop an in-depth knowledge of public transportation definitions and terminology by utilizing various resources like APTA, TCRP, FTA, and NTD. Maintain records created and received in compliance with the Hampton Roads Transit Records Management Policy and Procedures. Performs on-call duties on rotation schedule as per established policies. Performs all other related duties as required.

Requirements

Strong analytical and problem-solving skills and excellent computer skills required.
Strong communication and interpersonal skills are essential.
Working knowledge of enterprise applications, databases, terminology, processes, and an understanding of software application system concepts.
Knowledge of SQL.
Ability to work independently and use good judgment in decisions affecting application administration.
Proficiency in using computer systems and the listed software applications associated with performance of assigned work is essential.
Basic problem-solving skills associated with software applications used is expected.
Software applications: HASTUS, CAD/AVL (Computer Aided Dispatch and Automated Vehicle Location), Enterprise Asset Management, Crystal Reports
Perform all job duties and responsibilities in a safe manner to protect self, fellow employees, and the public from injury or harm.
Promote safety awareness and follow safety procedures and policies.
Take an active part in reporting unsafe conditions and any hazards within the workplace to their Supervisor, Manager and/or the Safety Department.
BS in Computer Science, Systems Engineering, Information Systems or Related Field.
Previous work experience in applications administration with emphasis on supporting transit specific applications such as HASTUS, TransitMaster, and Trapeze EAM.
Possess a valid Driver's License.
Acquire a Virginia Driver's License within 60 days after the date of hire (in instances when an out of state license is not the applicant's current state of residence).
This position is classified as essential personnel.
Exempt

Nice To Haves

An understanding of transit scheduling concepts and operations dispatch functions is strongly desired.
Direct experience administering transit-specific applications such as HASTUS, TransitMaster, and Enterprise Asset Management System is strongly desired.
Experience using GIS/mapping programs such as ESRI ArcGIS, MapInfo, and geospatial analysis functions desired; experience administering ESRI applications preferred.
Experience using Crystal Reports, MS Excel and other report generation tools is desired.
A background in transit scheduling/planning/operations, information technology or intelligent transportation systems strongly preferred.

Responsibilities

Work with Application Services team, primarily in the functional and technical support of Trapeze EAM System; assist with other ITS systems like HASTUS and TransitMaster.
Coordinates technical resources, information, and activities for EAM business processes.
Liaison as a functional analyst between EAM system users and Application Services Team.
Analyze and maintain the workflows established for various teams in EAM system documenting modifications as needed.
Provide technical support in creation of ad-hoc reports and search customizations.
Document, resolve, and ensure proper follow-up to closure of issues.
Manage data load templates and perform bulk data loads as needed.
Work with system vendors to resolve issues as needed.
Manage application users and user role profiles.
Maintain plans and processes to ensure system availability.
Collaborate with network and server infrastructure teams when troubleshooting issues.
Provide recommendations to Application Services team on departmental needs related to applications for additional training, report customizations, system enhancements, upgrades, etc.
Maintain current knowledge of relevant technologies.
Monitor application performance and integrations.
Assist in evaluating proposals for new implementations, changes, and upgrades.
Collaborate with Application Services and other teams in activities associated with system implementation, maintenance, and upgrade activities.
Develop an in-depth knowledge of public transportation definitions and terminology by utilizing various resources like APTA, TCRP, FTA, and NTD.
Maintain records created and received in compliance with the Hampton Roads Transit Records Management Policy and Procedures.
Performs on-call duties on rotation schedule as per established policies.
Performs all other related duties as required.