Application Administrator

Scheels All Sports•Fargo, ND

About The Position

Do you love sports, fitness, fashion or the outdoors? SCHEELS can turn your passion into a rewarding career through our extensive business and product training. SCHEELS is a leader in the sporting goods industry - driven to create the best experience in the USA for our customers. SCHEELS boasts the largest selection of sports brands in America—offering world-class brands, special attractions, and unmatched customer service. SCHEELS empowers our associates to become experts in exceeding the needs and expectations of our customers. SCHEELS associates talk-the-talk, and walk-the-walk, with the best product and expert training in the sporting goods industry. Mentorship and professional development training are a focus throughout your entire career. Responsibilities: Proactively identify technological needs across the organization and provide strategic solutions that add value and efficiency. Cultivate and maintain strong relationships with internal associates and external vendors to facilitate collaboration and ensure seamless IT operations. Leverage advanced knowledge of Active Directory, the Google Ecosystem, Microsoft Windows, Networking, ChromeOS, Android, and iOS to optimize IT infrastructure. Plan, coordinate, and execute testing, upgrades, and new service implementations, ensuring system stability in both current and future environments. Execute and adapt project work plans to meet deadlines and evolving requirements, ensuring successful task completion and project delivery. Create comprehensive, accurate, and user-friendly documentation to support systems, processes, and procedures. Accurately identify, troubleshoot, and resolve hardware and software issues to minimize downtime and maintain productivity. Provide timely and effective technical assistance to staff via in-person consultations, phone, or electronic communication, ensuring high levels of user satisfaction. Provide expert support for a range of devices, including computers, laptops, tablets, smartphones, and related applications. Interface effectively with both technical and non-technical staff at all organizational levels, translating complex IT concepts into understandable terms. Deliver exceptional customer service through clear, effective communication and a strong commitment to meeting user needs. Operate with a high degree of self-motivation, taking initiative to independently manage tasks and responsibilities. Maintain a well-organized, detail-oriented approach to work, effectively managing multiple tasks and priorities. Demonstrate the ability to take initiative by acting on innovative ideas and effectively solving complex problems to improve system performance.

Requirements

Customer Service Genuinely and consistently treat co-workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine “Thank you”
Culture Approach daily tasks, projects and follow-up communication with energy and sense of urgency
Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact
Show respect and appreciation for others and Scheels
Arrive to work and meetings 10 minutes early
Team Mentality Genuine interest and action in helping others before yourself, regardless of recognition or reward
Teach-ability Consistent eagerness to listen, learn, apply knowledge and accept critical feedback
Ability to adapt to a changing work environment
Ability to apply concepts of basic math, grammar, punctuation and spelling
Dress Code Meets Scheels dress and grooming expectations in support of professional, clean and welcoming environment for customers, co-workers and business partners
Efficiency Demonstrate pride and ownership of their work while meeting expected deadlines
Ideal candidates will have a 2 year degree in technology or information management.
Candidates may also have an equivalent combination of education and/or experience.
Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation
Sedentary work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Roles are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Associates are expected to follow all safety procedures and perform their job duties in a fashion that minimizes the risk of injury

Responsibilities

Proactively identify technological needs across the organization and provide strategic solutions that add value and efficiency.
Cultivate and maintain strong relationships with internal associates and external vendors to facilitate collaboration and ensure seamless IT operations.
Leverage advanced knowledge of Active Directory, the Google Ecosystem, Microsoft Windows, Networking, ChromeOS, Android, and iOS to optimize IT infrastructure.
Plan, coordinate, and execute testing, upgrades, and new service implementations, ensuring system stability in both current and future environments.
Execute and adapt project work plans to meet deadlines and evolving requirements, ensuring successful task completion and project delivery.
Create comprehensive, accurate, and user-friendly documentation to support systems, processes, and procedures.
Accurately identify, troubleshoot, and resolve hardware and software issues to minimize downtime and maintain productivity.
Provide timely and effective technical assistance to staff via in-person consultations, phone, or electronic communication, ensuring high levels of user satisfaction.
Provide expert support for a range of devices, including computers, laptops, tablets, smartphones, and related applications.
Interface effectively with both technical and non-technical staff at all organizational levels, translating complex IT concepts into understandable terms.
Deliver exceptional customer service through clear, effective communication and a strong commitment to meeting user needs.
Operate with a high degree of self-motivation, taking initiative to independently manage tasks and responsibilities.
Maintain a well-organized, detail-oriented approach to work, effectively managing multiple tasks and priorities.
Demonstrate the ability to take initiative by acting on innovative ideas and effectively solving complex problems to improve system performance.

Benefits

To see a full list of benefit offerings from Scheels visit scheels.com/careers
EQUAL EMPLOYMENT OPPORTUNITY Scheels is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Scheels will provide reasonable accommodations for qualified individuals when appropriate.

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