Residential Application Administrator

David S Brown Enterprises LTD•Owings Mills, MD

About The Position

Assists in general administration of leasing process and all related functions for the property. Responsible for processing rental applications, preparing leases, and creating accurate move-in files. Acts as a liaison between the applicant and leasing consultant for a smooth application process and move in. Answers phone, greets visitors and channels inquiries to appropriate staff members. Must have working knowledge of personnel, accounting, leasing, maintenance, computers, marketing and resident retention policies and procedures. Reports to the Property Manager or General Manager.

Requirements

Positive, “can-do” attitude, professionalism, and high level of enthusiasm
Customer-centered
Strong demonstration and closing skills demonstration of what?
Thorough organizational and administrative abilities
Excellent communication skills, verbal and written
Dependable, team player
Must have valid driver’s license and dependable vehicle
Needs to know how to operate office equipment such as computer, fax machine, copier, printer/scanner
Experience with Microsoft Outlook, Yardi
Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, decimals and percentages
Reasoning Ability: To apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one on one and small group situations to customers, clients, and other employees of the organization.
High school diploma, plus specialized training or two year degree or equivalent
One or two years of leasing sales experience in the apartment, hotel or retail industry

Responsibilities

Ability to work with prospect and leasing consultant to collect accurate information and provide a positive leasing experience; performing necessary follow up to finish the application process
Process applications correctly within 48 hours, obtain property or assistant property manager approval, and notify applicants of results
Prepare lease packages, to include calculating move in charges for new residents, ensuring utility and renter’s insurance compliance and collecting the security deposit in the required timeframe
Submit final lease packet to the property manager for final approval, prior to returning the file to the Leasing Consultant to conduct the move in
Prepare and maintain resident files and work closely with the Residential Lease Administrator regarding new leases
Assisting the Property Manager with all phases of paperwork and reporting procedures as assigned.
Answers phone, greets visitors professionally, schedules appointments, and directs inquiries to appropriate staff member
Enters application and lease into computer system and verify accuracy as needed
Completes survey/welcome card for each prospect
Implement and participate in social functions, resident appreciation days and open houses
Completes and updates move-in, move-out and rental packets
Performs general administrative duties such as logging rent, filing, typing, mailing, ordering supplies, and resident termination calls
Performs monthly market surveys and shops competition
Follows Fair Housing regulations
Required to work weekends
Complete move in package, test keys and inspect apartments prior to move in, as needed
Conduct new resident orientation, as needed
Performs all other duties as requested by the Property Manager
Flexibility in work schedule, as determined by regional management, may be required periodically to insure adequate staffing in leasing office
Achieve 90% or higher on all shops.