APPLICATION ADMINISTRATOR

NEXCOM•Virginia Beach, VA

About The Position

Job Summary: Applications Administrator is a key technology contributor with a core focus of applying and supporting technology to deliver business capabilities. Responsible for supporting a number of diverse application systems across multiple subsets of functional business areas within the Enterprise to include but not limited to Merchandise Systems E-Commerce Supply Chain Systems Store Systems Point of Sale POS Financial Systems Human Capital Applications Hospitality Property Management EDI RIB Services and Release Management Automation Support SharePoint Identity Management Service Desk Applications Asset Management etc. Responsible for the operational maintenance support information assurance and lifecycle management of line-of-business applications within their area of responsibility as well as the implementation of new application features and upgrades.

Requirements

Incumbents of this position must be U.S. Citizens
GENERAL EXPERIENCE: 3 years experience in administrative, technical or investigative work which demonstrated the ability and aptitudes required to perform technical, managerial or analytical work involving management information systems.
OR SUBSTITUTION OF EDUCATION FOR EDUCATION: One year related academic study above the high school level may be substituted for 9 months of experience up to a maximum of a 4 year bachelors degree for 3 years of general experience.
AND SPECIALIZED EXPERIENCE: 3 years of progressive experience in the following: Experience in business and systems design and implementation. Standard development processes, operating systems, database languages, and programming languages and tools. Hands on experience with application administration functionality and software release management toolset.
SECNAV M-5239.2, DoN, Information Assurance (IA) Workforce Manual requires incumbents of this position to possess and maintain current, two types of certifications as follows: IA Certification: CompTIA Security+, GIAC Security Essentials Certification (GSEC), Systems Security Certified Practitioner (SSCP). NEXCOM preferred certification is: Security+ Technical Certification: Operating System/Computing Environment (OS/CE) certificate of training as dictated by Supervisor and approved by Command Cyber IT/CSWF-PM.
Candidates without the required certification may be placed into this job, but must obtain the required certification within 6 months of appointment; failure to obtain this requirement will result in termination of employment.
DOD requires 20 hours of Continuous Learning each calendar year. This requirement is in addition to any industry certification Continuous Learning requirement. [Note: DOD 20 hours Annually - Industry certification Continuous Learning may be applied towards DOD 20 hour annual requirement. However, not all DOD Continuous Learning hours can be applied to industry certification Continuous Learning requirement, check with certification agency on what may be accepted.
This position in accordance with SECNAV M-5510.30 will require a favorable Access National Agency Check and Inquiries (ANACI).

Responsibilities

Installs and configures application software.
Sets/manages application parameters.
Troubleshoots technical application problems and coordinates resolution of problems with other support groups.
Monitor and coordinate application software and databases as well as upgrades to the production and test environments.
Ensure that all changes to systems are captured and document information security and compliance requirements.
Ensure/implement the application of Information Security/Information Assurance policies, principles, and practices in the delivery of Systems, Applications and/or Services (Hardware & Software).
Prioritize and respond to Service Desk requests within the parameters set forth by NEXCOM SLAs.
Monitors applications, databases, interfaces, etc. Analyzes and recommends fixes/enhancements to systems.
Point of contact between Vendors, Functional Users, Database Administrators, Systems Administrators, and Helpdesk for all application functionality and configuration.
Ensures IT CSC Helpdesk is trained and enabled to provide Level 1 end user support for existing and new applications, continuously shifting support and knowledge to Level 1 as applicable.
Obtains regular processing reports to check for errors, assess/analyze errors and distinguishes between databases, application and customized application problems.
Troubleshoots technical applications problems and coordinates resolution of problems with other support groups.
Monitor, coordinate, and install application software patches, cyclical releases and major upgrades to the production and test environments.
Assist in providing supporting documentation for Applications.
Perform impact analysis on all patches prior to installation.
Assist in implementation of security strategy for application level access based on NEXCOM information technology security requirements.
Monitor applications for performance problems.
Provides technical support for interfaces.
Provides technical guidance and support to systems analysis and design projects.
Distinguish between database, application and/or systems related problems.
Performs other related duties as assigned.