Application Administrator

Ford • Marshall, MI

20h

About The Position

Application administration, performance, and governance: Administer and maintain physical security applications and related services (Feenics, Hanwha VMS components, Senstar management platforms, Wavelynx tooling, SAFR administration, ID Producer dependencies as applicable). Review application/system logs and performance indicators; identify trends and implement corrective actions to improve stability and uptime. Maintain software licensing and entitlement records; coordinate renewals and ensure license compliance. Develop and maintain operational documentation, including runbooks, administrator manuals, and configuration/programming standards. Establish and maintain repeatable procedures for routine tasks (user/device changes, audits, backups where applicable, upgrade validation, troubleshooting steps). Coordinate requirements, testing, cutovers, and change documentation with internal stakeholders, vendors, and IT partners. Coordinate and perform database audits/cleanups for cardholder records, access permissions, device inventories, and system operator accounts. Provide second-level support to service technicians and operations for escalated issues involving: Support evaluation and testing of emerging technology from supported manufacturers; document results and recommendations. Develop and maintain standardized end-user request processes (SmartSheet and/or SharePoint) for access requests, operator/admin changes, and service intake. Provide backup coverage for Program and Database Integration duties when needed to maintain continuity. Participate in an on-call rotation as required to support critical security system operations (if applicable in your environment). Troubleshooting and Operational Execution: Working knowledge of TCP/IP networking and common dependencies (DNS, DHCP, VLANs, firewall rules, ports/services). Established and active employee resource groups Some College or equivalent combination of relevant education and experience. 2+ years of experience in physical security systems administration, access control administration, application support, or IT support in a customer-focused environment. Working knowledge of Windows operating systems, client/server applications, and basic networking (TCP/IP, DNS, DHCP, VLAN concepts). Demonstrated ability to learn new application interfaces and troubleshoot across software, hardware, and network dependencies. Strong documentation, communication, and incident/problem management skills. Physical Security Technology: Familiarity with enterprise physical security systems and concepts across: Electronic access control (Feenics) Video surveillance (Hanwha) Perimeter intrusion detection (Senstar) Credentialing/badge reader ecosystems (Wavelynx) Biometrics (SAFR) Badge production workflows (ID Producer) and badge printers (DASCOM) Understanding of how alarms/events flow from field devices through servers/applications to operators and monitoring processes. Ability to interpret logs/events and translate findings into actionable remediation steps. Experience supporting Windows-based environments, including permissions, services, drivers, and basic client/server connectivity checks. Ability to create and maintain runbooks, SOPs, device naming standards, commissioning checklists, and troubleshooting guides. Experience building and improving request/intake workflows using SharePoint and/or SmartSheet (forms, approvals, tracking, metrics). Customer service mindset with calm, clear communication during incidents. Strong prioritization and time management in an operational environment. High integrity and discretion when handling sensitive security information.

Requirements

• Working knowledge of TCP/IP networking and common dependencies (DNS, DHCP, VLANs, firewall rules, ports/services).
• Established and active employee resource groups
• Some College or equivalent combination of relevant education and experience.
• 2+ years of experience in physical security systems administration, access control administration, application support, or IT support in a customer-focused environment.
• Working knowledge of Windows operating systems, client/server applications, and basic networking (TCP/IP, DNS, DHCP, VLAN concepts).
• Demonstrated ability to learn new application interfaces and troubleshoot across software, hardware, and network dependencies.
• Strong documentation, communication, and incident/problem management skills.
• Familiarity with enterprise physical security systems and concepts across: Electronic access control (Feenics) Video surveillance (Hanwha) Perimeter intrusion detection (Senstar) Credentialing/badge reader ecosystems (Wavelynx) Biometrics (SAFR) Badge production workflows (ID Producer) and badge printers (DASCOM)
• Understanding of how alarms/events flow from field devices through servers/applications to operators and monitoring processes.
• Ability to interpret logs/events and translate findings into actionable remediation steps.
• Experience supporting Windows-based environments, including permissions, services, drivers, and basic client/server connectivity checks.
• Ability to create and maintain runbooks, SOPs, device naming standards, commissioning checklists, and troubleshooting guides.
• Experience building and improving request/intake workflows using SharePoint and/or SmartSheet (forms, approvals, tracking, metrics).
• Customer service mindset with calm, clear communication during incidents.
• Strong prioritization and time management in an operational environment.
• High integrity and discretion when handling sensitive security information.

Responsibilities

• Administer and maintain physical security applications and related services (Feenics, Hanwha VMS components, Senstar management platforms, Wavelynx tooling, SAFR administration, ID Producer dependencies as applicable).
• Review application/system logs and performance indicators; identify trends and implement corrective actions to improve stability and uptime.
• Maintain software licensing and entitlement records; coordinate renewals and ensure license compliance.
• Develop and maintain operational documentation, including runbooks, administrator manuals, and configuration/programming standards.
• Establish and maintain repeatable procedures for routine tasks (user/device changes, audits, backups where applicable, upgrade validation, troubleshooting steps).
• Coordinate requirements, testing, cutovers, and change documentation with internal stakeholders, vendors, and IT partners.
• Coordinate and perform database audits/cleanups for cardholder records, access permissions, device inventories, and system operator accounts.
• Provide second-level support to service technicians and operations for escalated issues involving:
• Support evaluation and testing of emerging technology from supported manufacturers; document results and recommendations.
• Develop and maintain standardized end-user request processes (SmartSheet and/or SharePoint) for access requests, operator/admin changes, and service intake.
• Provide backup coverage for Program and Database Integration duties when needed to maintain continuity.
• Participate in an on-call rotation as required to support critical security system operations (if applicable in your environment).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed