Application Administrator

Winnipeg Regional Health Authority • Winnipeg, MB

3d • Hybrid

About The Position

Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health services across Manitoba. The organization also delivers some province-wide health services and supports centralized administrative and business functions for Manitoba health organizations. Reporting to the Provincial Patient Safety Lead, the Application Administrator provides overall administrative support, technical support and direction to the users of the RL6 occurrence reporting software. The incumbent is assigned the highest level system administrator rights and oversees application administration for the provincial RL system.

Requirements

• Minimum of five (5) years of experience in a health information environment with a focus on health information acquisition, health information analysis and reporting, data management and the promotion of data quality and integrity.
• Demonstrated knowledge and experience with software application administration.
• Successful completion of a post-secondary degree/diploma in Computer Science or a related field.
• A valid driver’s license is required.
• Knowledge in quality and patient safety assessment and performance measurement with both qualitative and quantitative data collection, analysis and presentation.
• Excellent verbal communication skills are required to effectively present complex, controversial or sensitive information to stakeholders.
• Demonstrated effective presentation and instructional skills.
• Excellent written communication skills are required to produce correspondence for a variety of audiences, including all levels of staff and leadership.
• Excellent interpersonal skills with the ability to maintain effective working relationships with all levels of staff, including internal and external stakeholders.
• Ability to communicate sensitive information verbally and in writing with patients, families and the public.
• Intermediate level of proficiency in MS Office applications (Word, Outlook, Excel, PowerPoint, Access).

Nice To Haves

• A combination of relevant education and experience will be considered.
• Completion of a certificate in Quality Management/Patient Safety is an asset.
• Experience with different quality improvement tools including; LEAN Six Sigma, PDSA, FMEA, Root Cause Analysis and peer reviewed literature is an asset.
• Experience in change management, including implementing and managing change at an organizational level is an asset.

Responsibilities

• Provides overall administrative support, technical support and direction to the users of the RL6 occurrence reporting software.
• Oversees application administration for the provincial RL system.
• Works under pressure of deadlines and responding to competing priorities to achieve defined customer service levels.
• Identifies, analyzes and solves complex problems in a timely manner.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree