Application Administrator - IRIS (Temporary)

Global Refuge • Baltimore, MD

18d

About The Position

If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you! Reporting to the Director of Information Technology, the Application Administrator will oversee a range of tasks related to software applications, including tech support and troubleshooting. The position will provide support directly to end users, including both internal and external teams. The Application Administrator will brainstorm and collaborate with various stakeholders to play an active role in the selection, configuration, and implementation of application systems. The role also involves developing training materials and documentation. This is a temporary position. Depending on funding, this could lead to a full-time position. Applicants should be available for contract/temporary work. Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in the United States through our work in refugee resettlement, care for unaccompanied children, and economic empowerment and employment. Our work also extends to Guatemala and Mexico, where we help young people with skills training and community reintegration. To date, we have served over 800,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships. At Global Refuge, welcoming newcomers isn't just our duty-it's an inherent part of our identity, rooted in our Lutheran heritage and inspired values and serving as a testament to our unwavering commitment to those in search of refuge. Please join us as we make a difference in the lives of newcomers.

Requirements

• Bachelor's Degree or relevant professional experience.
• Proven experience with database development, maintenance, and data analysis.
• Proficient with SQL.
• Proficient with MS Excel and Word.
• Experience in being a subject matter expert.
• Experience with any reporting tool.
• Technical aptitude.
• Ability to influence others and negotiate effectively.
• Demonstrated ability to develop consensus, support others for their success, and work with people of varied backgrounds.
• Commitment to Global Refuge core mission and values and an ability to model those values in relationship with colleagues and partners; commitment to empowering refugees and migrants.

Nice To Haves

• SharePoint
• Salesforce

Responsibilities

• Subject matter expert on custom built and off the shelf applications.
• Manage and maintain Global Refuge applications, which include managing the bug-fix process, addition of enhancements or new modules, modifying workflows and configurations administering and maintaining databases, querying and/or analyzing application data.
• Work with users on feature requests, upgrades, migrations and integrations.
• Update and maintain both system and user documentation.
• Provide timely and accurate support IRIS (Immigration and Refugee Information System) and other supported systems for internal and external users.
• Generate reports and database queries using SQL.
• Plan, coordinate, test and communicate application changes.
• Perform deployments of application releases to production.
• Lead ongoing reviews of business processes and optimization strategies.
• Coordinate the development and delivery of training on process changes and how to use the software to promote business adoption of system capabilities and features.
• Develop, analyze, prioritize, and organize requirement specifications, data mapping, diagrams and flowcharts for developers and testers to follow.
• Other duties as assigned.

Benefits

• Benefits include medical, dental, and vision coverage effective on your first day of employment, 403(b) with company contribution and match, 20 days of vacation per year, tuition reimbursement, professional development, and much more.

What This Job Offers

• Career Level: Mid Level