Application Administrator II

OneAZ Credit Union • Phoenix, AZ

2d • Onsite

About The Position

The Application Administrator II is responsible for achieving optimum use of the Credit Union's enterprise, lending, and core financial applications. Analyzing, designing, configurating, implementing, maintaining, installing, and upgrading all Credit Union applications is performed. The Application Administrator II provides product/technical support and testing of the enterprise system, subsystems, and 3rd party application and interfaces. Participation in product development and creation, including enterprise products, is demonstrated, including participation as an active team member on organizational projects. The Application Administrator II serves as an escalation point for the Service Desk Team and provides support, including (on-site/remote) on-call support, when needed for weekends, nightly/monthly processing, and major system upgrades.

Requirements

• High School Diploma Required
• Bachelor's Degree in Information Technology, Computer Science, Information Systems, or related field; or equivalent combination of education and experience. Required.
• 8 to 10 years of similar or related experience in computer science, information systems, database management, application engineering/administration, business administration, financial institution experience, or a related field required.
• Strong analytical, adaptability, problem-solving, and innovation skills.
• Strong interpersonal and communication skills.
• Knowledge and experience with Fiserv/FIS CORE products (e.g., DNA, Zelle, Prologue), automation software (e.g., Automic), lending support applications (Open/Close and Meridian Link), enterprise applications (e.g., Service Now, OnBase, Akcelerant, Lumin Digital), and ATM support.
• Understanding of, and expertise in the tasks related to, administering infrastructure technology, including operating systems, application servers and databases, flowchart software (e.g., Microsoft Visio), and office suite software (e.g., Microsoft Word, Excel, and PowerPoint).
• A minimum of two (2) computer industry certifications required (e.g., A+ Certification, Microsoft Server Certification, OnBase, Structured Query Language (SQL), Information Technology Infrastructure Library (ITIL), Service Now/Remedy, or other related application certification). Required.

Responsibilities

• Performs full range of work related to application configuration and troubleshooting for Credit Union applications.
• Assists, troubleshoots, maintains, installs, and performs upgrades to Credit Union applications, including the CORE system, associated subsystems, and various 3rd party applications.
• Monitors system activity and aids with corrections to problems that occur.
• Assists with annual disaster recovery application testing.
• Helps and communicates with associates about software/hardware issues and follows up to ensure fixes are received and tested timely and properly.
• Recommends proper application configuration and/or products to meet associate and member needs incorporating departmental and regulatory standards.
• Responsible for system security and maintenance of user system access.
• Resolves end-user problems that appear to arise from the use of the product.
• Handles second level end-user issues, escalates any system/application errors or database problems, and follows up to ensure all fixes have been received and tested properly.
• Acts as an escalation point for the Service Desk team and provides in-person associate support during a call.
• Maintains skillset in accordance with IT Workforce Qualification Policy which includes, but is not limited to, remote/onsite training and obtaining necessary industry application certifications.
• Implements programs, procedures, and controls to ensure that member data and information are secure and in compliance with storage and security regulations.
• Ensures that operations are performed following established Credit Union and IT standards, policies, and procedures.
• Performs routine application audits and system performance tuning.
• Conducts technical research on system upgrades to determine feasibility, cost, time needed, and compatibility with current system.
• Works with cross-functional teams to configure, test, and implement upgrades and enhancements to applications, products, third-party applications, and system releases.
• Assists Technical Support team with escalated problems and conducts training where needed.
• Designs and suggests innovative changes in a variety of application systems.
• Responsible for implementing, maintaining, and improving application architecture.
• Studies existing systems and/or applications to evaluate effectiveness and develops new procedures and/or processes to improve production or workflow as needed.
• Prepares detailed flow charts, diagrams outlining system capabilities and processes, provides monthly reports, and ensures all work performed is fully documented while maintaining technical documentation.
• Ensures all daily, monthly, quarterly, and periodic processing are complete without incident.
• Provides suggestions to management concerning cost savings and potential system changes to increase efficiency of identified systems.
• Assists in preparing cost-benefit analyses for proposed systems.
• Assumes responsibility for related duties as required or as assigned.
• Coordinates and completes special and strategic projects as assigned, reporting back to management.

Benefits

• Generous paid time off: paid holidays, floating holidays, personal days, vacation days, plus sick time
• Low-cost Medical, Dental & Vision plans
• Paid childcare assistance
• Award-winning 401K
• Gym fee reimbursement
• Tuition Reimbursement
• Student loan repayment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level