Application Administrator I

State of Oklahoma

23h • $63,000 • Onsite

About The Position

The Application Administrator is responsible for ensuring an outstanding service is delivered to internal and external customers. They will be responsible for configuring, administrating, and supporting OSDH applications managed by Enterprise System Services. This position will maintain an accurate inventory of licenses for software applications used by OSDH employees. Working collaboratively across internal program areas and stakeholders, this position will develop and document business processes and system requirements. This position will communicate application updates and develop training for employees. This position will advise the leadership team of current costs and renewal options for software applications.

Requirements

• Bachelor’s degree (B.A., B.S) or equivalent related experience and/or training.
• All applicants are subject to a background check and must be legally authorized to work in the United States without visa sponsorship.

Nice To Haves

• Three or more years in application administration and licensing, one year or more in developing documentation and user help guides or an equivalent combination of education and experience.
• One or more years in vendor engagement with technology implementation outcomes.
• Knowledge of process documentation methods, including workflow, touchpoints, reminders, notifications, and reporting.
• Knowledge of software application license structures.
• Written and verbal communication skills.
• Detail oriented with the ability to manage multiple projects at once.
• Skills in problem-solving, critical thinking, and attention to detail.
• Ability to listen and understand reporting needs and convert those needs into useful information.
• Ability to work both independently and in a team-oriented environment.
• Ability to produce an accurate, timely and quality work product.
• Ability to establish and maintain effective working relationships with others.
• Ability to provide excellent customer service to both internal and external clients.

Responsibilities

• Responsible for overall daily administration and support of OSDH applications maintained by Enterprise System Services. This includes troubleshooting system issues, participating in system upgrades, documenting processes, and providing technical support for users.
• Provides expertise in the effective operation of applications.
• Works collaboratively with internal departments to plan and analyze business systems requirements, system changes, or enhancements.
• Defines business processes as they relate to system enhancements.
• Describes the system scope and objectives to modify and configure moderately complex information systems and makes system solutions recommendations as appropriate.
• Develops and delivers initial and ongoing end-user training in relation to new functionality, configuration, or system-related processes. Develop job aids and provide documentation to support training activities. Maintain a repository for the training for employees.
• Tracks and resolves business and technical software issues in a timely manner.
• Works closely with the OMES IT helpdesk to communicate and resolve reported problems related to OSDH applications managed by Enterprise System Services.
• Maintains and enhances technology expertise to ensure sufficient operating systems and application software knowledge. This may be accomplished by attending training and seminars and interfacing with senior-level experts. Make suggestions to improve efficiency and effectiveness of procedures, processes and tools where appropriate.
• Maintain inventory of licenses of software applications used by OSDH employees
• Use vendor websites to understand application changes and updates and how they impact the OSDH.
• Create and keep current the cost of each application to OSDH managed by Enterprise System Services. Maintain renewal information and communicate with program areas and IT Contract Monitor to renew software licenses as needed.
• Being present in the office is an essential function of this job
• Other duties as assigned
• Demonstrates knowledge of and supports mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior.
• Works effectively in team environment, participating and assisting their peers.

Benefits

• Generous state paid benefit allowance to help cover insurance premiums.
• A wide choice of insurance plans with no pre-existing condition exclusions or limitations.
• Flexible spending accounts for health care expenses and/or dependent care.
• Retirement Savings Plan with a generous match.
• 15 days of vacation and 15 days of sick leave the first year for full time employees.
• 11 paid holidays a year.
• Student Loan repayment options & tuition reimbursement.
• Employee discounts with a variety of companies and venders.
• Longevity Bonus for years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees