Application Administrator I
About The Position
This position is responsible for assisting in the maintenance and optimization of application software to maximize the availability and performance of business applications and services. This role may work closely with Network Administrators, Systems Administrators and PC Support personnel to analyze and resolve end user software program and connectivity issues in a timely and accurate fashion. Application Administrator I candidates will have basic knowledge of one or more of the following functional areas and demonstrate the skills needed to gain proficiency in the other area.
Requirements
- Bachelor’s degree from accredited college or university in a network, computer, or management related field and minimal experience in an information technology-related field.
- Associate degree from an accredited school in a technology-related field and foundational experience in an information technology-related field.
- Good problem-solving abilities.
- Good oral and written communication skills.
- Ability and willingness to learn and extend skills.
- Good analytical skills and attention to detail.
- Good organizational skills.
- Working Knowledge of Microsoft Office suite.
- Microsoft Server Systems
- Microsoft Administration including Teams and Exchange
- Power Platform, including PowerShell
- Sharenet Knowledge
- lake
- Dynamics 365
- Defender
- Automation
- Web Servers, including Certificates
- Monitoring and Logging tools
- Websphere Service Bus
- Jira
Responsibilities
- Utilize ITIL framework for Change, Incident, and Problem Management for supporting the production environment.
- Provide after-hours problem resolution as required.
- Able to develop working processes.
- Collaborate and seek solutions with cross-functional teams.
- Communicate and coordinate efforts between multi-disciplinary teams.
- Able to quickly learn new and challenging systems to implement and support for internal and external customers.
- Responsible for relevant documentation.
- Assist and learn from team members to apply, activate, and distribute Microsoft licensed products to other teams and members of the business.
- Assist and learn from team members to apply, activate, and distribute licensed products to other teams and members of the business.
- Complete all training and assignments in a timely and effective manner.
- Apply departmental standards and procedures to all assignments.
- Adhere to all defined processes and procedures.
- Effectively communicate with appropriate personnel.
- Escalate problems to appropriate personnel, as needed.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
