Appliance Repair Technician Conroe Area

ASI Appliance Inc•Channelview, TX

11d•Hybrid

About The Position

Founded in 2001, ASI Appliance Inc has established itself as a leading service company that delivers exceptional, convenient customer service. As Whirlpool Corporation's only W Service company we receive unparalleled support and training to service their trusted brands including Whirlpool, Amana, Kitchenaid, Maytag, and JennAir. We are looking for a full line Appliance Repair Technician with outstanding customer service skills for service in the Montgomery county Harris county or Galveston county areas.

Requirements

Must be enthusiastic and customer service-focused.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Willingness to learn and develop skills.
Must have a valid driver’s license.
Ability to read, write, and speak English (bi-lingual is always a plus)
Must be able to lift or maneuver 50 pounds.
High school diploma or equivalent.
Able to pass drug and background checks
CFC Certified

Nice To Haves

Prior experience in appliance repair, electrical, or related fields preferred.

Responsibilities

Reliable vehicle and own insurance
Meets with customers in their homes or places of business and ensures customers receive a differentiated service experience.
Interact with customers to determine service problems, explain needed repairs, and provide estimates as needed.
Meet or exceed key performance indicator metrics for performance incentives.
Masterfully diagnose and repair all major appliances such as washers and dryers, gas/electric stoves, microwave ovens, and dishwashers.
Learn and apply the details of today's connected technology to major home appliance goods.
Complete all required technician competency model training, and proactively seek to remain a knowledgeable expert in the repair industry.
Utilize handheld devices to update work orders in a paperless environment.
Consistently deliver a 5 Star customer experience