Appliance Field Manager

Blue Sky Plumbing & Heating•Denver, CO

9d•Onsite

About The Position

As the Appliance Field Manager at Blue Sky, you will play a critical role in establishing and growing the Appliance department. You will work closely with the Appliance Field Operations Manager to build a high-performing team, foster accountability, enhance communication, and drive improvements in efficiency and profitability. Your leadership will help shape a dynamic and passionate department.

Requirements

Minimum of 3+ years in a leadership role within the Appliance industry.
Minimum of 5+ years in a Service Technician role within the Appliance industry.
Strong knowledge of Appliance products and services.
Ability to inspire and lead a team toward achieving company goals.
Excellent presentation and communication skills.
Ability to manage multiple projects and work with diverse teams.
Detail-oriented, highly organized, and committed to follow-through.
A team-first mindset, prioritizing collective success over individual achievements.
High integrity, passion for the Hoffmann Brothers brand, and a positive attitude.

Responsibilities

Assist in launching the Appliance Department, including truck templates, inventory stock, hiring team members, developing the price book, and more.
Utilize data from invoices, timecards, KPI reports, and job performance metrics to review and provide constructive feedback.
Learn and Train to the Service Systems Process.
Support technicians in achieving both professional and personal growth.
Schedule, prepare, and conduct regular one-on-one coaching sessions.
Lead training sessions and facilitate technician ride-alongs.
Work closely with customer service and dispatch teams to optimize business success.
Address and resolve customer concerns requiring management involvement.
Jump in and assist with service calls as needed to support the team.
Foster a culture of continuous improvement, motivating technicians to strive for excellence each day.