Bilingual-Appliance Delivery Driver

GoFor•Montreal, QC

13d•Onsite

About The Position

The Appliance Delivery Driver is responsible for operating a 20–26 foot truck and providing white glove delivery and installation of home appliances. Working in two-person teams, the driver ensures timely and professional service, including safe loading/unloading, basic appliance installation, haul-away of old units, and maintaining a high standard of customer satisfaction. This is a key customer-facing role that involves navigating stairs, maneuvering heavy items, using safety equipment and handheld devices, and maintaining accurate documentation. The ideal candidate is safety-conscious, service-oriented, and committed to delivering a seamless, damage-free experience to every customer.

Requirements

Valid Class 3 driver’s license with a clean driving record (driver’s abstract required).
5+ years of experience operating 20–26 foot trucks.
1+ years of appliance delivery and basic installation experience in a high-volume setting.
Familiarity with white glove delivery standards and basic appliance installation tasks.
Physically capable of heavy lifting, stair navigation, and manual handling of large items using proper techniques and tools.
Able to work effectively with a delivery partner and follow instructions.
Comfortable using handheld devices and delivery management systems.
Knowledge of safety protocols, SOPs, and hazardous material handling.
Must be fluent in English and French (written and spoken).
High school diploma required.
Strong communication, customer service, and interpersonal skills.
Calm under pressure, flexible with schedule changes, and responsive to feedback
Professional demeanor, high standards, integrity, and a results-driven mindset.

Responsibilities

Operate a 20–26 foot truck in accordance with traffic laws and company policies.
Complete pre-trip inspections and maintain accurate trip logs to comply with motor vehicle regulations.
Load trucks securely, ensuring route optimization (e.g., last stop loaded first); unload undeliverable items or returns with proper documentation.
Perform white glove delivery of appliances (e.g., refrigerators, washers, dryers), including room-of-choice placement, unpacking, and debris removal.
Conduct basic installations: level and connect freestanding electric appliances to existing power/water sources, perform plug-and-play tests, and check for proper functionality.
Provide value-added services such as haul-away of old units, door reversals, and stacking of laundry appliances/pedestals.
Remove doors or doorways as needed to complete safe and damage-free entry.
Use a handheld device (Android) to update delivery status, capture photos, and submit Proof of Delivery (POD), ensuring 99% compliance.
Immediately report equipment or app issues to supervisors.
Follow safe handling procedures and use appropriate tools (e.g., blankets, straps, dollies, booties) to prevent damage.
Maintain the cleanliness of the truck and report maintenance issues as needed.
Adhere to Canadian regulations for hazardous materials and recycling of haul-away appliances.
Re-inspect delivery paths after installation to prevent property damage; promptly report any incidents.
Document lost, stolen, or damaged items with photographic evidence and complete BOL/POD for freight claims.
Immediately escalate property damage (e.g., water, fire, injury) and assist with resolution and documentation.
Meet key performance indicators (KPIs), including on-time delivery, completion rate, handheld compliance, and customer QOS scores.
Collaborate with teammates to complete 18–20 deliveries per day and support up to 15% additional volume during peak times.
Maintain a professional appearance and behaviour in line with company standards.
Perform other duties and special projects as assigned.