AppleCare Supply Demand Planner

Apple • Sunnyvale, CA

9h

About The Position

AppleCare is Apple’s service division, providing after-sales service, repair, and customer support. Its mission is to deliver the right service part at the right time and at competitive cost. The AppleCare Supply Demand Planner leads service inventory planning in a fast-paced, high-product-mix environment, analyzing demand trends at macro and micro levels, balancing supply and demand, and generating and managing forecasts globally.

The role manages AppleCare service inventory using advanced planning systems to analyze global supply and demand across customer segments and channels, including service customers and business-to-business partners. The planner works to achieve target fill rates and financial goals while avoiding and mitigating backlogs. The position communicates forecasted supply, constraint prioritization, and supply-chain disruptions to vendors, distribution centers, and global cross-functional partners. It also partners with AI/ML solutions teams to develop, test, and implement enterprise-wide solutions and optimize workflows, supply costs, and inventory levels.

Requirements

• At least 5 years of related experience with a bachelor’s degree, or 3 years with a master’s degree, or a PhD without experience, or equivalent work experience.
• Experience in supply planning, demand planning, commodities and procurement management, inventory management, or supply chain management.
• Solid understanding of world-class supply-chain practices; strong analytical capabilities, leadership skills, and business savvy.
• Effective communication, influencing, and negotiation skills in a matrix organization, including with peers and executives and in one-on-one, small-group, and large-group settings.
• Ability to think strategically and implement tactically, with attention to detail and comfort working with large datasets and conducting ad hoc analysis; ability to blend quantitative and qualitative data.
• Experience collaborating cross-functionally to achieve strong customer service in a complex, fast-paced environment.
• Track record of delivering operational KPIs while leading projects and initiatives.
• Ability to prioritize and act with urgency to meet deadlines from different partners.
• High proficiency in Excel and ability to learn applications quickly.
• Familiarity with AI/ML solutions and applications.
• Knowledge of SAP or equivalent MRP tools.

Nice To Haves

• At least 8 years of related experience with a bachelor’s degree, or 6 years with a master’s degree, or a PhD with 3 years of experience, or equivalent work experience.
• Experience in supply planning, demand planning, commodities and procurement management, inventory management, or supply chain management.
• Master’s degree in a related field or MBA.
• Experience implementing AI/ML solutions and applications.
• Experience with reporting tools such as Business Objects, Tableau, or similar tools.
• Microsoft Office Suite (MOS) certification or equivalent certification.
• Lean, Six Sigma, or equivalent certification.

Responsibilities

• Lead service inventory planning and analyze demand trends at macro and micro levels.
• Balance supply and demand, and generate and manage forecasts on a global scale.
• Manage AppleCare service inventory using advanced planning systems to analyze global supply and demand across customer segments and channels.
• Achieve target fill rates and financial goals while avoiding and mitigating backlogs.
• Communicate forecasted supply, constraint prioritization, and supply-chain disruptions clearly and consistently to vendors, distribution centers, and global cross-functional partners.
• Partner with AI/ML solutions teams to develop, test, and implement enterprise-wide solutions.
• Optimize existing workflows, supply costs, and inventory levels.
• Lead projects and initiatives while delivering operational KPIs and meeting partner deadlines.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level