Apple Store Online Communications Manager

Apple•Austin, TX

1d•Remote

About The Position

The Apple Retail Customer Care team is seeking an experienced manager to lead a team of software developers and technical project managers responsible for our transactional customer communications. In this role, you will guide a team to build, scale, and optimize the direct-to-customer communications that reach millions of Apple customers every day. As the Retail Online Communications Manager, you will lead a hard-working, globally distributed team who create email, SMS, and other direct-to-customer transactional communications. Operating in a fast-paced, continually changing environment, you will be the subject matter expert driving the strategy and execution of these critical touch points.

Requirements

7 years of experience in project/program management, including leading cross functional partners in a technical field.
3 years of experience mentoring and guiding others through developmental and timely feedback, project milestones, and deliverables.
Experience leading and collaborating with cross-functional teams (engineering, product, operations) to translate business requirements into technical solutions without direct management authority.
Proficiency driving multiple high-impact projects simultaneously.
Experience fostering a diverse, inclusive, and collaborative team culture within a geographically distributed workforce.
Ability to work outside of typical business hours and flexibility to travel per business needs.

Nice To Haves

10+ years of experience leading cross-functional teams with worldwide scope.
Subject matter expertise in transactional communications, direct-to-customer messaging channels, and related infrastructure.
Experience managing remote or globally distributed teams across multiple time zones.
Technical leadership experience, including familiarity with templating engines (such as Apache Velocity) and fundamental software development.
Background presenting to and influencing senior leadership.
PMP, Scrum Master, or related project management certifications.
Experience navigating confidential information and complex, matrixed organizational structures.

Responsibilities

Lead a team of software developers and technical project managers responsible for transactional customer communications.
Guide a team to build, scale, and optimize direct-to-customer communications.
Lead a globally distributed team who create email, SMS, and other direct-to-customer transactional communications.
Drive the strategy and execution of critical customer communication touch points.
Lead cross-functional partners in a technical field.
Mentor and guide others through developmental and timely feedback, project milestones, and deliverables.
Lead and collaborate with cross-functional teams (engineering, product, operations) to translate business requirements into technical solutions without direct management authority.
Drive multiple high-impact projects simultaneously.
Foster a diverse, inclusive, and collaborative team culture within a geographically distributed workforce.
Present to and influence senior leadership.