Apple Manager - University of Cincinnati Bookstore

Follett•Cincinnati, OH

2d•$19 - $23•Onsite

About The Position

Join the Follett Team, where employees are valued, respected, and offered career paths throughout its many campus locations. Follett serves over half of the students in the United States and works with 80,000 schools as a leading provider of education technology, services, and print and digital content. We're higher education's largest campus retailer and a hub for school spirit and community as we operate nearly 1,200 local campus stores and over 1,600 virtual stores across the continent. We take pride in the fact that for more than 140 years, we have been helping to improve people's lives by supporting a lifetime of learning and education.

Requirements

2-5 years of relevant experience.
High School Degree or equivalent.
2-3 years of previous trade computer products experience desired.
Advanced computer products knowledge.
Typically requires approximately 5-8 years of experience in progressively more complex functions or businesses.
May include 1-3 years of experience as a Supervisor.
May have advanced degree in area of expertise.

Responsibilities

Oversee Apple Department operations, such as inventory and visual merchandising, while adhering to contracts with Apple and other licensed products.
Hire, train, and develop team members in these disciplines.
Coordinate sales promotions with the Home Office and manage execution in the store.
Assist customers and suggest a selection of computer products based on knowledge of current products and familiarity with manufacturer's offerings and product reviews.
Demonstrate knowledge of Follett systems and strategies.
Effectively execute company programs and initiatives.
Ensure compliance with company policies and procedures.
Partner with various support partners including Store Operations, RCMS, AP, HR, and Training.
Consistently demonstrate Follett Values - Integrity, Accountability, Customers, Each and Every Associate, Innovation, and Teamwork.
Drive strong customer initiatives focused on solutions-based selling and an exceptional customer experience.
Provide leadership to the employees of the computer products department including assigning and evaluating work as well as interviewing, hiring and training new employees.
May oversee technicians and repair operations, ensuring team members obtain and maintain appropriate certifications as required by licensing contracts.
Diplomatically manage multiple commitments to customers, staff, and operations.
Assist customers in finding computer products.
Manage the special order functions and notify customers.
Provide solutions to institutional buyers through developing strategic partnerships with campus contacts and key decisions makers within the institution.
Evaluate and propose appropriate orders to achieve sales goals and ensure inventory levels are meeting vendor requirements and campus expectations.
Analyze sales trends and report to leadership.
Continuously develop own knowledge and ensure staff is developing current computer/technology products keeps abreast of the Company communications.
May call vendors to verify price, availability, or order status.
Interact with the Store Manager and Home office on promotions, author events, sales, budgets, and procedures.
Coordinate storewide promotions with other departments as appropriate.
Promote cross-merchandising standards with the Course Materials Department Manager.
Meet with faculty and staff to promote store services.
Work with the store manager and home office to develop strategies to impact sales and contribute to the profitability of the location.
Keep up-to-date on current computer/technology products industry trends by reading newsletters and reviews, and keep abreast of the Company's communications.
May be required to acquire and maintain additional computer certifications.
Check that WinDSS ticketing processes are followed and that all merchandise is accurately ticketed.
Verify that cashiers are using the correct SKU numbers for special events and special orders and that dump SKUing is kept to a minimum.
Conduct and audit inventory cycle counts.
Monitor the scanning rate analysis and with the store manager's assistance drive the improvement process.
Act as a liaison to the Home Office regulated processes related to Return-to-Vendor (RTV) receiving and scanning.
Maintain systems of customer data, purchase orders, and invoices in accordance with existing store policies and procedures.
Provide timely billing and collection of payments, monitor accounts receivable aging status.
Verify that shelves are organized appropriately, stocked, and meet the Visual Merchandise Standards guidelines.
Actively create and execute a calendar of events, both corporately driven and local, to promote the sale of computer products.
Set up displays to promote seasonal, school, and special event recognition days or weeks.
Pull computer products from the shelf for returns allowing following the RTV procedures.
May manage the store in the absence of the store manager or supervise other departments from time to time.
May open or close the store.
Perform other duties as assigned.