Appian Platform Administrator / IT Project Manager

Sharp Solutions•Washington, DC

4d•Remote

About The Position

We are seeking an experienced Appian Platform Administrator / IT Project Manager to support a federal Department of Education Appian environment. This position combines Appian platform administration, user and license management, and IT project management responsibilities. The successful candidate will serve as a key point of contact between the customer, Appian, software/reseller partners, and the technical delivery team. The individual should have hands-on experience managing Appian users, roles, security, licenses, environments, and administration, along with strong IT project management experience.

Requirements

5+ years of IT project management experience.
3+ years of Appian experience preferred.
Hands-on experience with Appian administration, user management, roles, groups, and security.
Experience with Appian license management and utilization.
Experience working with Appian Cloud and/or Data Center environments.
Strong understanding of enterprise application administration.
Experience managing project schedules, risks, issues, and deliverables.
Excellent written and verbal communication skills.
Ability to work independently with federal customers and technical teams.

Nice To Haves

Appian certification(s).
Experience supporting U.S. federal government customers.
Experience with Public Trust environments.
U.S. Citizenship.
Experience with Microsoft Entra ID/Azure AD, SSO, and enterprise identity management.
Experience coordinating software licensing and renewals.
PMP or equivalent project management certification.

Responsibilities

Administer Appian users, groups, roles, permissions, and access.
Manage user onboarding, modifications, and offboarding.
Support Appian security and access-control requirements.
Monitor and manage Appian user accounts and platform access.
Support Appian Cloud and on-premises/Data Center environments.
Troubleshoot user access and platform administration issues.
Maintain Appian administration procedures and documentation.
Manage Appian licenses, assignments, utilization, and availability.
Track license usage and identify unused or underutilized licenses.
Support Appian license renewals and procurement activities.
Coordinate with Appian and authorized resellers regarding licensing questions and renewals.
Maintain accurate license and user-management records.
Provide license utilization reports to government stakeholders and project leadership.
Manage project schedules, milestones, deliverables, and dependencies.
Coordinate activities among government stakeholders, technical teams, Appian, and vendors.
Lead project status meetings and prepare status reports.
Track risks, issues, decisions, and action items.
Coordinate technical resources and prioritize project activities.
Support project planning, transition, implementation, and operational activities.
Communicate project status and key issues to government leadership.
Serve as a primary point of contact for Appian administration and user-management activities.
Work directly with federal customer stakeholders.
Coordinate requirements and resolve operational issues.
Prepare presentations, reports, meeting notes, and project documentation.
Ensure timely communication and follow-up on customer requests.