Appian BPM Application Support Engineer

Cynet Systems•Rahway, NJ

About The Position

We are seeking an experienced Appian BPM Application Support Engineer to provide L2/L3 production support for our Appian BPM applications. The role involves monitoring applications, resolving incidents, problems, and service requests within SLA, and troubleshooting various components of the Appian platform. You will be responsible for performing root cause analysis, implementing fixes, and supporting application deployments. This role also requires collaboration with various teams and the preparation of technical documentation.

Requirements

Strong hands-on experience in Appian BPM.
Experience in Appian development, enhancement, and L2/L3 production support.
Good knowledge of SAIL, Process Models, Records, Integrations, and Appian Administration.
Strong SQL and API troubleshooting skills.
Good incident management, debugging, and RCA skills.
Experience working in Agile/ITIL production support environments.

Nice To Haves

6+ years of relevant Appian experience preferred.
Experience in 24x7 or rotational offshore support is an added advantage.

Responsibilities

Provide L2/L3 production support for Appian BPM applications.
Monitor applications and resolve incidents, problems, and service requests within SLA.
Troubleshoot Appian workflows, process models, SAIL interfaces, integrations, and data issues.
Perform root cause analysis (RCA) and implement permanent fixes for recurring or complex production issues.
Analyze requirements and deliver enhancements, bug fixes, and change requests.
Support application deployments, releases, and production validation.
Troubleshoot REST/SOAP APIs, SQL, and third-party integrations.
Coordinate with L1, business, infrastructure, and vendor teams for issue resolution.
Prepare and support technical documentation, knowledge transfer, and operational procedures.

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