Appellate Court Operations Supervisor

Massachusetts Trial Court•Boston, MA

1d•$102,990 - $144,344•Hybrid

About The Position

This position entails the management of operations and personnel at the direction of the Clerk and is covered by the Appeals Court Personnel Policies and Procedures Manual. Assists and supports the oversight and supervision of Local 6 office staff and the business operations of the Clerk’s office. Responsibilities may include supporting the office’s hiring processes, making work assignments, implementation of policies and procedures, collecting departmental metrics, ongoing training, communications, and participating in clerical unit employee evaluations.

Requirements

Bachelor’s degree from an accredited university or college
Six (6) years of related work experience, with a demonstrated ability to perform supervisory duties.
Equivalent combinations of education and experience will be considered for meeting minimum qualifications.
Knowledge of modern office equipment and technology, including computers and applicable software.
Knowledge of Departmental and court policies and procedures.
Knowledge of Code of Ethics.
Knowledge of Principles and practices of employee supervision.
Knowledge of Court schedules activities.
Knowledge of State statutes.
Knowledge of Legal documents and terminology.
Skill in Organization and time management.
Skill in Attention to detail.
Skill in Data entry.
Skill in Customer service.
Ability to Establish effective working relationships with others.
Ability to Prepare clear and accurate reports and perform research.
Ability to Maintain appropriate records.
Ability to Maintain confidentiality of information.
Ability to Communicate effectively, both orally and in writing.
Ability to Work independently and follow oral and written instructions.
Ability to Identify problems and develop creative solutions.

Nice To Haves

Paragon, Livelink, and Tyler Technologies (e-filing) experience preferred.

Responsibilities

Within the clerical unit, supervises and manages work activities, including office supervision and management, providing guidance, implementation of procedures, oral argument scheduling, case management and processing, records management, collection and reporting of statistics and accounting functions.
May meet with court personnel and other individuals to discuss ways to improve the efficiencies of case processing and oral argument related work within established guidelines.
Under the direction and oversight of the Clerk, ensuring that clerk's office clerical staff support the Clerk's Office mission by complying with existing statutes, best practices, and Appeals Court policies and procedures.
Monitors employee performance and conduct for compliance with the Appeals Court Operations Manual, Personnel Manual, policies and procedures, Clerk's Office policies and the Local 6 Collective Bargaining Agreement.
May participate in the gathering of facts related to issues of conduct or performance at the direction of the Clerk.
May assist the Clerk with Annual Performance Reviews for Local 6 employees and help draft Action Plans for the professional development and continuous improvement of office personnel at the direction of the Clerk.
May participate in the hiring and promotion process for clerical staff within the Clerk's Office.
May monitor and approve Time and Attendance for (Local 6) employees and generate and review related reports concerning the use and any possible abuse of paid sick leave by office clerical staff. Reports suspected patterns of abuse to the Clerk.
May serve as the clerical staff's liaison to the Appeals Court administrative office.
May assist in the implementation, and coordination of local training and education opportunities for Local 6 office staff employees at the direction of the Clerk.
May serve on various committees and working groups as a representative of the Clerk's Office at the direction of the Clerk.
Assists in completion of all tasks assigned to local 6 staff when required.
Provides assistance to court users, the public and Appeals Court staff.
Performs other duties as required.