Appellate Clerical Services Manager

Massachusetts Trial Court•Boston, MA

8d•$95,047 - $140,238•Hybrid

About The Position

Manages the clerical operations of the Clerk's Office to ensure adequate staffing coverage and the processing of items in a timely manner. Performs operational, administrative, and fiscal functions for the Clerk's Office. Manages individualized requests as needed. Duties include but not limited to management and supervision of personnel, departmental administration, hiring and staffing issues, and departmental initiatives. Other duties include SSTA and leave administration, report creation & data analysis. Works under the direction of the Clerk or his/her designee.

Requirements

Bachelor's Degree
Five (5) years of related work experience
Demonstrated capacity to supervise staff is required.
Equivalent combinations of education and experience will be considered for meeting minimum qualifications.
Modern office equipment, including computers and business software.
Departmental and court policies and procedures.
Principles and practices of employee supervision.
Court schedules activities.
Trial Court employee administrative programs and policies.
Massachusetts Management Accounting Reporting System.
Organization and time management.
Leadership.
Attention to detail.
Data Entry
Analysis.
Customer service.
Establish effective working relationships with others.
Prepare clear and accurate reports and perform research.
Maintain appropriate records.
Maintain confidentiality of information.
Communicate effectively, both orally and in writing.
Work independently and follow oral and written instructions.
Identify problems and develop creative solutions.

Nice To Haves

Paragon, Livelink and Tyler Technologies (e-filing) preferred.

Responsibilities

Manages the clerical staff of the Clerk's Office
Supervises the work of clerical personnel, including assigning and reviewing work, providing guidance, and conducting performance evaluations.
May participate in the hiring and promotion process for clerical staff within the Clerk's Office.
Assists the Clerk in managing administrative functions of the Clerk's Office, including scheduling courthouse coverage.
Plans clerical teams' meetings, developing objectives and agenda, coordinating meeting logistics;
Gives aid and support to clerical staff in completion of their work.
Assists in developing key performance indicators (KPI) and compiles and provides regular reports regarding progress in meeting objectives.
May participate in disciplinary process as designated by the Clerk.
Assists in providing customer support and service to incoming questions or issues from the public, court users, and court staff.
Manages leaves and SSTA approvals, including oversight of time and attendance for clerical staff.
Participates in discussions related to human resources and fiscal matters and operations with Clerk's Office senior management and members the Office of Court Administration.
Performs other duties as required.